Outsourcing Information Technology Systems and Services (Textbook Binding)

by Robert Klepper; Wendell O. Jones (Author)

Editorial Reviews

Product Description
Helps you: Decide whether to outsource; Write successful RFPs and contracts; Manage the transition smoothly; Maintain win-win vendor relationships and more. Includes case studies and roadmaps. DLC: Information technology management.

From the Back Cover
Senior IT executives cannot avoid facing the outsourcing decision. This expert guide helps companies decide if they should outsource. If the answer is yes, it presents detailed guidance for every step of the process, from comparing vendors to managing your ongoing relationship with the outsourcing firm.This book walks through every stage of the outsourcing process. It reviews the industry trends that are leading many companies to outsource, and helps IT executives carefully evaluate potential risks and rewards. It shows how to screen outsourcing vendors, build an RFP that leads to success, and negotiate a contract. It covers managing the transition, and introduces management techniques that improve the long-term chances of success. If the worst happens, the authors also provide a detailed approach to terminating a contract with as little disruption as possible.For all IT managers and senior executives who need to assess the outsourcing option.

Product Details

• Textbook Binding: 432 pages
• Publisher: Prentice Hall; 1st edition (December 10, 1997)
• Language: English
• ISBN-10: 0132815788
• ISBN-13: 978-0132815789
• Product Dimensions: 8.9 x 6.1 x 1.1 inches
• Shipping Weight: 1.5 pounds
• Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)
• Amazon.com Sales Rank: #1,866,830 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

20 of 21 people found the following review helpful:

5.0 out of 5 stars An essential resource for today's IT professional!, February 18, 1999

By A Customer

Highly recommended! Are you considering an IT outsourcing arrangement of some sort? If you are then this book could be the most relevant book in your library of professional references. Packed with lists, charts, facts, figures, and sample documents, this highly prescriptive text details the steps you need to take before, during and after an outsourcing contract has been signed, to insure a highly profitable outcome for everyone. Authors Robert Klepper and Wendell Jones provide excellent analysis of the factors to consider when deciding whether to outsource, how to prepare a comprehensive Request for Proposal, the subsequent contract, as well as the unique skills required to successfully manage the vendor relationship. Each chapter of this book is tied to a particular phase or specific aspect of the outsourcing agreement, and as such, can and should be read and reread depending on where you are in the process. Kleeper and Jones have succeeded in writing a text that is easily understandable, informative, and a timeless resource for the IT professional!

6 of 6 people found the following review helpful:

5.0 out of 5 stars An essential reference for today's IT professional!, March 20, 1999

By A Customer

Highly recommended! Are you considering an IT outsourcing arrangement of some sort? If you are then this book could be the most relevant book in your library of professional references. Packed with lists, charts, facts, figures, and sample documents, this highly prescriptive text details the steps you need to take before, during and after an outsourcing contract has been signed, to insure a highly profitable outcome for everyone. Authors Robert Klepper and Wendell Jones provide excellent analysis of the factors to consider when deciding whether to outsource, how to prepare a comprehensive Request for Proposal, the subsequent contract, as well as the unique skills required to successfully manage the vendor relationship. Each chapter of this book is tied to a particular phase or specific aspect of the outsourcing agreement, and as such, can and should be read and reread depending on where you are in the process. Kleeper and Jones have succeeded in writing a text that is easily understandable, informative, and a timeless resource for the IT professional!