Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service (Paperback)

by Ron Willingham (Author) "A friend and I had just finished conducting a seminar for the Georgia Bank Marketing Association at Callaway Gardens, Georgia..." (more)
Key Phrases: huge red wax lips, big plastic ear, giant greeting card, Floyd Ferner, Problem Solving Formula (more...)

Editorial Reviews

Product Description
In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.

Product Details

• Paperback: 224 pages
• Publisher: Prentice Hall Press; 1 edition (July 24, 1992)
• Language: English
• ISBN-10: 013388158X
• ISBN-13: 978-0133881585
• Product Dimensions: 8 x 5.4 x 0.7 inches
• Shipping Weight: 9.1 ounces (View shipping rates and policies)
• Average Customer Review: 4.2 out of 5 stars See all reviews (5 customer reviews)
• Amazon.com Sales Rank: #525,599 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars Easy to read and understand at all levels of the organizatio, July 16, 1999

By	[e-mail] (Cedar Rapids, IA) - See all my reviews

We use this book in our organization in conjunction with a process presented by Integrity Systems. Works great to provide people with ideas and events that they can related to in their own lives. Quick reading with some humor interjected.

6 of 8 people found the following review helpful:

5.0 out of 5 stars Read this book!, March 27, 2000

By	Clint Hollier (United States) - See all my reviews

Are you working in a service based industry? If you answered yes to this question, you should read this book. Hey! I'm the Customer is an easy, fun read. It is filled with the basics of outstanding customer service. If you are new to the service industry, please read this book! Your customers will be glad you did!

3 of 4 people found the following review helpful:

5.0 out of 5 stars Influence On Life, June 19, 2000

By	Mark Todd (San Diego, CA USA) - See all my reviews

Absolutely a life changing experience. Ron Willinghams' wit and humor makes this improvment book, not only fun but easy to apply to everyday living. My career has honestly been boosted with this winner. Positive, informative, and, well, just get this one and you will see that you deserve better and can give better. And with giving and getting better service your entire life WILL change. Thank you Ron.