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Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service (Paperback)

by Ron Willingham (Author) "A friend and I had just finished conducting a seminar for the Georgia Bank Marketing Association at Callaway Gardens, Georgia..." (more)
Key Phrases: huge red wax lips, big plastic ear, giant greeting card, Floyd Ferner, Problem Solving Formula (more...)
4.2 out of 5 stars  (5 customer reviews)

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Product Details
  • Paperback: 224 pages
  • Publisher: Prentice Hall Press; 1 edition (July 24, 1992)
  • Language: English
  • ISBN-10: 013388158X
  • ISBN-13: 978-0133881585
  • Product Dimensions: 8 x 5.4 x 0.7 inches
  • Shipping Weight: 9.1 ounces (View shipping rates and policies)
  • Average Customer Review: