Process Consultation Revisited: Building the Helping Relationship (Prentice Hall Organizational Development Series) (Paperback)

~ (Author)

Editorial Reviews

Product Description

The latest edition to the Ed Schein's well-loved set of process consultation books, this new volume builds on the content of the two that precede it and explores the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between consultant and client, explaining how to achieve the healthy helping relationship so essential to effective consultation. Whether the advisor is an OD consultant, therapist, social worker, manager, parent or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Drawing on over 40 years of experience as a consultant, Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.

About the Author

Edgar H. Schein is the Sloan Fellows Professor of Management Emeritus and Senior Lecturer at MIT's Sloan School of Management. He started his education at the University of Chicago, received his B.A. and M.A. from Stanford University, and earned his Ph.D. in social psychology at Harvard University in 1952. Dr. Schein has published several books, including Process Consultation, Volume I: Its Role in Organization Development (1922, 2nd edition 1988), Career Dynamics (1978), Organizational Psychology (1980), Organizational Culture and Leadership (1985 2nd edition 1992), Career Anchors: Discovering your Real Values (1985) and Process Consultation, Volume II: Lessons for Managers and Consultants (1987), as well as numerous journal articles. He is a Fellow of the Academy of Management and the American Psychological Association, he has been a management and organization development consultant to many corporations and government agencies in the United States and abroad.

Product Details

• Paperback: 256 pages
• Publisher: Addison Wesley Longman; 1 edition (August 22, 1998)
• Language: English
• ISBN-10: 020134596X
• ISBN-13: 978-0201345964
• Product Dimensions: 8 x 1.3 x 0.7 inches
• Shipping Weight: 11.2 ounces (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars  See all reviews (9 customer reviews)
• Amazon.com Sales Rank: #256,362 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

15 of 15 people found the following review helpful:

5.0 out of 5 stars Process Consultation Revisited, January 31, 2005

By	smartnurse123 (Slidell, LA United States) - See all my reviews

A very helpful book in explaining the concept of process consultation. This is one of the course texts for a nursing consulting course that I am currently taking. The author, a social psychologist, describes the differences between process consultation and 2 other models that are commonly used in consultation known as the Expertise Model and the Doctor-Patient Model. There are 10 principles that describe the essence of PC, according to Schein: Always try to be helpful, always stay in touch with the current reality, access your ignorance, everything you do is an intervention, it is the client who owns the problem and the solution, go with the flow, timing is crucial, be constructively opportunistic with confrontive interventions, everything is a source of data and when in doubt share the problem. The book describes all of this and more with excellent case studies.

16 of 20 people found the following review helpful:

5.0 out of 5 stars A "Must Read" for Managers & Consultants!, August 9, 2003

By	Michael A. Beitler (Greensboro, NC United States) - See all my reviews (REAL NAME)

This is the best book on "helping" I have ever read. I use it constantly in my work as an organizational change consultant.

I highly recommend Edgar Schein's work to every manager and consultant I meet. Schein's work is amazingly insightful.

Buy this one today!

Dr. Michael Beitler
Author of "Strategic Organizational Change"

4.0 out of 5 stars An amazing way of looking at the consultative relationship., April 22, 2009

By	Lola "Lola" (Illinois, USA) - See all my reviews

This is the mandatory textbook for my Collaborative Learning Class at DePaul University. While it is mandatory, I would read this book independent of the class. Schein gives you a whole new way of looking at the consultative relationship. His method fosters better results for both the consultant and the client. A must read!