Management: Quality and Competitiveness (Hardcover)

by John M. Ivancevich (Author), Peter Lorenzi (Author), Steven J. Skinner (Author), Philip B. Crosby (Author)

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Product Description
MANAGEMENT: QUALITY AND COMPETITIVENESS, 2/E takes a traditional functional approach to management while thoroughly integrating quality and competitiveness throughout the text. The revision will include more coverage of hot topics, such as, diversity, cycle time, creativity, learning organizations, and the Internet.

Product Details

• Hardcover: 656 pages
• Publisher: McGraw-Hill Companies; 2nd edition (August 29, 1996)
• Language: English
• ISBN-10: 0256189390
• ISBN-13: 978-0256189391
• Product Dimensions: 11 x 8.9 x 1.1 inches
• Shipping Weight: 3.6 pounds
• Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
• Amazon.com Sales Rank: #1,375,012 in Books (See Bestsellers in Books)

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Most Helpful Customer Reviews

2 of 3 people found the following review helpful:

4.0 out of 5 stars A Well Organized and Practical Text, April 24, 2005

By	A. J. Valasek (Clemmons, NC United States) - See all my reviews (REAL NAME)

This text is primarily for use as a classroom reference. The language is appropriate for both graduate and undergraduate classes. I used this text as part of a Total Quality Management class in a Ph.D. program.

It is organized into six fundamental divisions of any organization. The six divisions are the environment, planning, organizing, leading, controlling, and innovation. There are numberous charts and graphs that help the reader visualize many of the concepts presented. Also found scattered throughout are snippets from the quality heavyweight Philip Crosby of "Quality is Free" fame.

Due to the age of the text, this text will most likely find its way to the reference section of most classes or in a private library of an acedemic researcher. The reason for this is because it was compiled at the dawn of the age of the Internet and is clearly outdated in this respect. It merely scratches the surface of the influence that the Internet has on particular businesses and can only offer anecdotal inference on the subject.

However, if you can overlook this lack of information and should you find the need for a good overview on the entire workings of an organization for practical usage and want to find a text to reference for some stimulating thought on where and how to structure a business, this book will do nicely. It is truly comprehensive for its time and still largely applicable today.