Blink: The Power of Thinking Without Thinking [Paperback]

Malcolm Gladwell (Author)

Editorial Reviews

Amazon.com Review

Blink is about the first two seconds of looking--the decisive glance that knows in an instant. Gladwell, the best-selling author of The Tipping Point, campaigns for snap judgments and mind reading with a gift for translating research into splendid storytelling. Building his case with scenes from a marriage, heart attack triage, speed dating, choking on the golf course, selling cars, and military maneuvers, he persuades readers to think small and focus on the meaning of "thin slices" of behavior. The key is to rely on our "adaptive unconscious"--a 24/7 mental valet--that provides us with instant and sophisticated information to warn of danger, read a stranger, or react to a new idea.

Gladwell includes caveats about leaping to conclusions: marketers can manipulate our first impressions, high arousal moments make us "mind blind," focusing on the wrong cue leaves us vulnerable to "the Warren Harding Effect" (i.e., voting for a handsome but hapless president). In a provocative chapter that exposes the "dark side of blink," he illuminates the failure of rapid cognition in the tragic stakeout and murder of Amadou Diallo in the Bronx. He underlines studies about autism, facial reading and cardio uptick to urge training that enhances high-stakes decision-making. In this brilliant, cage-rattling book, one can only wish for a thicker slice of Gladwell's ideas about what Blink Camp might look like. --Barbara Mackoff --This text refers to the Hardcover edition.

From Publishers Weekly

Starred Review. Best-selling author Gladwell (The Tipping Point) has a dazzling ability to find commonality in disparate fields of study. As he displays again in this entertaining and illuminating look at how we make snap judgments—about people's intentions, the authenticity of a work of art, even military strategy—he can parse for general readers the intricacies of fascinating but little-known fields like professional food tasting (why does Coke taste different from Pepsi?). Gladwell's conclusion, after studying how people make instant decisions in a wide range of fields from psychology to police work, is that we can make better instant judgments by training our mind and senses to focus on the most relevant facts—and that less input (as long as it's the right input) is better than more. Perhaps the most stunning example he gives of this counterintuitive truth is the most expensive war game ever conducted by the Pentagon, in which a wily marine officer, playing "a rogue military commander" in the Persian Gulf and unencumbered by hierarchy, bureaucracy and too much technology, humiliated American forces whose chiefs were bogged down in matrixes, systems for decision making and information overload. But if one sets aside Gladwell's dazzle, some questions and apparent inconsistencies emerge. If doctors are given an algorithm, or formula, in which only four facts are needed to determine if a patient is having a heart attack, is that really educating the doctor's decision-making ability—or is it taking the decision out of the doctor's hands altogether and handing it over to the algorithm? Still, each case study is satisfying, and Gladwell imparts his own evident pleasure in delving into a wide range of fields and seeking an underlying truth.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to the Hardcover edition.

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Product Details

• Paperback: 320 pages
• Publisher: Back Bay Books (April 3, 2007)
• Language: English
• ISBN-10: 0316010669
• ISBN-13: 978-0316010665
• Product Dimensions: 8.1 x 5.4 x 1 inches
• Shipping Weight: 11.2 ounces (View shipping rates and policies)
• Average Customer Review: 3.6 out of 5 stars  See all reviews (1,162 customer reviews)
• Amazon Bestsellers Rank: #120 in Books (See Top 100 in Books)

  #1 in	Books > Business & Investing > Management & Leadership > Decision-Making & Problem Solving
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Customer Reviews

Most Helpful Customer Reviews

270 of 289 people found the following review helpful:

3.0 out of 5 stars Don't make a snap judgement buying this book, February 24, 2005

By	E. Freeman (Bainbridge Island, WA) - See all my reviews (REAL NAME)

This review is from: Blink: The Power of Thinking Without Thinking (Hardcover)

Well, as a huge fan of Gladwell's last book, The Tipping Point, I was excited last week to finally get my hands on his new effort: Blink: The Power of Thinking Without Thinking. This time around Gladwell's basic thesis is that often snap judgements (what he calls "thin slicing") can be more accurate than well researched, careful analysis. Gladwell uses many examples (most are interesting) to demonstrate this behavior such as determining when art is faked, sizing up car buyers, picking presidential candidates and determining the characteristics of a person by observing their living space. This has always been Gladwell's talent: taking just-under-the-radar topics and bringing them into the public's view through great journalism and storytelling.

Gladwell is also careful to examine the flipside of this phenomenon: the times when "thin slicing" misleads us or gives us the wrong results. For instance, he presents examples where the mind works based on biases that don't necessarily enter the realm of conscious thought, but are nevertheless there (age, race, height, and so on).

It's a great topic and Gladwell sets it up with some wonderful examples, but then the book begins to have problems. First, the book is a little too anecdotal. Anyone who has ever had a 200-level psych class knows that what looks like cause and effect may be accounted for by an independent variable that wasn't considered (e.g., concluding cancer rates are higher in some area of the country because of pollution, when in fact the area has higher smoking rates as well). Given this, I found that too often conclusions are made on basic handwaving, or that important aspects of studies are not mentioned. For instance, Gladwell describes a study were observers are asked to determine certain characteristics (such as truthfulness, consciensciousness, etc.) of students by observing their dorm rooms; but, never does he mention how exactly one would determine these characteristics of individuals in a scientific manner for comparison. Such omissions leave the reader a little less than convinced.

Nevertheless, even with this flaw the first third of the book supports the thesis and makes for the usual entertaining reading; but things derail from there. The examples start to seem more peripheral: a rogue commander beating the conventional forces in a war game exercise, an artist known as Kenna who apparently should have made it big but didn't (why this example is interesting I've yet to figure out), and some rehash about coke vs pepsi from one of his older articles.

By the end of the book the whole thing derails into examples that just don't seem appropriate for the topic. Sure a study of why Pepsi always does better than Coke in blind tastes tests is interesting (and you can read his article on this without buying the book on Gladwell's web site), but does a study of "sips" vs "whole-can drinking" - people prefer sweet for sips (Pepsi) - really say something about unconscious rapid cognition?

One of Gladwell's greatest strengths is in recognizing interesting things, and then bringing them into conscious awareness so we actually realize these things are happening (whether it be tipping points or rapid cognition). I think he's partly achieved that in this book, but it doesn't come together the way the Tipping Point does. One gets the idea that this topic may have been better handled in an article rather than a full blown book.

601 of 674 people found the following review helpful:

4.0 out of 5 stars Not an idea - a series of curious New Yorker articles, January 29, 2005

By	Eric Antonow (Palo Alto, CA United States) - See all my reviews (REAL NAME)

This review is from: Blink: The Power of Thinking Without Thinking (Hardcover)

The mistake was too try and get all of these wild animals onto the same boat. The book a series of semi-socio-scientific articles on insight and intuition. It is not a cohesive theory.

The writing is enjoyable - I read the most of it in a single plane flight. Some of the insights provide building blocks for understanding how certain professionals (people who practice a subject or skill for many years) are able to develop an additional sense about things -- gamblers, art curators, policemen. They are essentially seeing something that doesn't register at the conscious-level but provides them a gut-feel about the thing. Actually, I should say that these articles are how this MIGHT be happening - it's more speculation based on the diverse theories of a number of different researchers. Individually the stories and ideas are believable. Unfortuately, Gladwell fumbles in trying take them into some unified theory that is comprehensible let alone cohesive -- at times you wonder "where is he going with this?". Without that thread the indivudal beads get lost and fade into memory as clever ideas...and not much more. Without confidence in the grand idea, the individual pieces begin to feel simply exploratory. It's a shame because there are some remarkable ideas. He's a good documenter of curiousities of research (sort of like a Ken Burns is to historical things) so the storytelling is good enough for entertainment. Another reviewer likened it the addage about Chinese food, tasty but hungry an hour later. I agree. Flawed but still some interesting ideas to puzzle over.

123 of 144 people found the following review helpful:

2.0 out of 5 stars A disappointment, January 14, 2005

By	Louis Gudema (Newton, MA USA) - See all my reviews (REAL NAME)

This review is from: Blink: The Power of Thinking Without Thinking (Hardcover)

I am a great admirer of Malcolm Gladwell's writing, having read him for years in "The New Yorker" and loving "The Tipping Point," his earlier book. But "Blink" is no "Tipping Point."

The idea here is that people often have intuitive first impressions that are more valid and valuable than carefully considered, well-thought-out, researched conclusions. Except when they aren't, because first impressions of individuals, for example, can be clouded by (and Gladwell even discusses this) such matters as attractiveness, gender, race -- and even height (what Gladwell calls the "Warren Harding" error). And how are we to know when our quick-as-a-blink reaction is valid and when it isn't? Well, that's the problem with the book. Ever experienced love-at-first-sight and then realized the person wasn't really everything you thought s/he was...?

This entire book flies in the face of an excellent article Gladwell wrote in 2000 called "The New-Boy Network" [...] about how worthless the typical job interview is (because it relies too much on gut impressions) and how "structured interviews" are the only worthwhile ones (an excerpt from the article: "This interviewing technique is known as "structured interviewing," and in studies by industrial psychologists it has been shown to be the only kind of interviewing that has any success at all in predicting performance in the workplace. In the structured interviews, the format is fairly rigid. Each applicant is treated in precisely the same manner. The questions are scripted. The interviewers are carefully trained, and each applicant is rated on a series of predetermined scales.")

Even examples he uses in this book are not very on-target, such as the Red/Blue military exercise he spends a considerable amount of time discussing. He implies repeatedly that the victory of the Reds was due to thin-slicing and their quick judgments, but by his own description a lot of well-thought-out strategic decisions about communications, etc., really were at the heart of the victory, not intuitive decisions made in the blink of an eye.

On the other site of the intuition vs. analysis coin, a very good read is Michael Lewis's "Moneyball." Central to that book, with applications well beyond its baseball setting, is the realization that the gut reactions of seasoned baseball scouts are often unreliable, being clouded by how a player looks rather than his actual on-field accomplishments. A more analytical approach has helped Oakland make the playoffs repeatedly with a salary a third (now a quarter) that of the Yankees -- and also was at the heart of general manager Theo Epstein's player moves that helped the Red Sox win the World Series.

Gladwell certainly loves the social sciences, and runs all over the landscape discussing various experiments, theories, etc., but it doesn't really come together here like it did in "The Tipping Point," or in many of his articles. My "thin slice" (as Gladwell would say): a disappointment.