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Building Great Customer Experiences
 
 
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Building Great Customer Experiences (Hardcover)

by Colin Shaw (Author), John Ivens (Author) "Why do Dell Computers have signs around their Round Rock offices near Austin, Texas stating 'Customer Experience - Own It'?..." (more)
Key Phrases: building great customer experiences, stimulating planned emotions, customer experience strategy, First Direct, Philosophy Five, David Mead (more...)
4.3 out of 5 stars See all reviews (7 customer reviews)
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