Managing from the Heart (Paperback)

by Hyler Bracey (Author), Jack Rosenblum (Author), Aubrey Sanford (Author), Roy Trueblood (Author) "As Harry Hartwell strode through the Ramoco Oil Refinery on his daily tour of inspection, he greeted everyone by name, yet never slowed his pace..." (more)
Key Phrases: ethanol project, truth with compassion, managing from the heart, Carl Harris, Jim Weiss, Harry Hartwell (more...)

Editorial Reviews

From Kirkus Reviews
If the four SNAGs (sensitive New Age guys) responsible for this pretentious bosh had not included a closing pitch for their Atlanta-based consultancy, many readers might conclude they were lampooning the caring/sharing subgenre of management guides. In deadly earnest fashion, unfortunately, Bracey and his three colleagues offer sanctimonious precepts through a set-piece narrative that logs a year in the fictive life of a senior corporate executive unblushingly christened Harry Hartwell. Hard- driving Harry (known to subordinates as the ``abominable no man'') runs a domestic oil refinery in notably autocratic fashion for Ramoco, a multinational energy enterprise. During a near-death experience following (surprise!) a heart attack, however, Harry converses with a disembodied voice who answers to the name of Selena, giving himself a second chance at life--if he can change his ways. With the patience of a saint, the muselike creature tutors her recalcitrant pupil in the fine art of (yes, folks) managing from the heart. By the numbers, the hitherto impatient patient's do-or-die recovery regimen consists mainly of abiding by five responsive principles (whose initial letters spell out heart). The words Harry chooses to live by are: ``Hear and Understand Me. Even if you disagree, please don't make me wrong. Acknowledge the greatness within me. Remember to look for my loving intentions. Tell me the truth with compassion.'' At the happy ending of this saccharine parable, Harry has become a prince of a fellow--an inspiration to employees; a kinder, gentler family member; and a man of respect to his peers as well as superiors. Awesomely smug claptrap whose teachings amount to little more than trendy restatements of the golden rule. -- Copyright ©1991, Kirkus Associates, LP. All rights reserved. --This text refers to the Hardcover edition.

Review
"Five powerful principles so simple they are arresting. Their application by every manager can catapult a company to new heights of greatness." -- Don M. Schrello, Chairman, Schrello Direct Marketing, Inc. -- Review

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Product Details

• Paperback: 208 pages
• Publisher: Dell (July 10, 1993)
• Language: English
• ISBN-10: 0440504724
• ISBN-13: 978-0440504726
• Product Dimensions: 7.9 x 5.2 x 0.6 inches
• Shipping Weight: 7.2 ounces (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars See all reviews (10 customer reviews)
• Amazon.com Sales Rank: #142,703 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars Lessons for Your Heart and Head, February 5, 2004

By	B. Swinney (Flower Mound, Texas United States) - See all my reviews (REAL NAME)

This book was really good. It was moving and it was right-on in my opinion. The real-life application through Harry's story made the principles more meaningful. I continue to learn daily how important these principles are. Truly being on your employee's side, listening to them, trusting them and helping them grow and achieve. You'll never go wrong. I re-read this book to help me remember these truths when times get tough. Also, the professional editorial Amazon includes for this book is a bunch of hogwash in my opinion. The guy who wrote it must have had a block of ice for a heart and just a regular old block for a head!

2 of 2 people found the following review helpful:

4.0 out of 5 stars You've Gotta Have Heart!, February 25, 2003

By A Customer

As a manager who has had to lay off employees during the recent economic downturn, I am glad I discovered this book. I applied the recommendations on dealing with employees and I feel it enabled both my staff and me to face the reality of business issues with mutual respect and understanding. I would recommend it to any level of manager.

1 of 1 people found the following review helpful:

5.0 out of 5 stars Managing from the heart, August 13, 2007

By	Felix Cardona "lostbullet" (Caguas, PR) - See all my reviews (REAL NAME)

All four writers from the Atlanta Consulting Group got into our hearts, minds and souls. Literarilly they looked for every given personality they came accross and provided counselling through the lovely voice of Selena. Don't we all who read this book multiple times need to do a toast for Hyler, Jack, Aubrey and Roy lives? They literally changed folks like me who felt chances in life ran out. I read the book as recommended literature from a business consulting group in Puerto Rico called InBusiness. Their slogan says, What motivates you? They are awsome.