Getting What You Want: How to Reach Agreement and Resolve Conflict Every Time (Plume) (Paperback)

~ (Author)

Editorial Reviews

From Publishers Weekly

Anderson, a California-based communications consultant, here proposes a sensible, three-step model for negotiating that aims to satisfy all concerned parties. Rather than overpowering and outsmarting the opposing side, Anderson counsels negotiators to determine exactly what their party wants, to identify the needs and desires of the other party, and finally to suggest a compromise. Fleshing out this outline are 100 specific techniques ("Start Out Right; Make a Good First Impression," "Stay Flexible," etc.) and exercises designed to translate the techniques to the reader's own situation. This manual is distinguished from others of its type by its particularly illustrative and imaginative examples, which are certain to broaden and quicken negotiating strategies in both business and social settings. Newbridge Book Club main selection.
Copyright 1992 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Product Description

In contrast to books on negotiation (which concentrate on conquering your opponent), this book presents a straightforward, three-step model for conflict resolution that teaches you how to turn potential confrontation into positive opportunities. National Business Radio News Features.

Product Details

• Paperback: 256 pages
• Publisher: Plume (February 1, 1994)
• Language: English
• ISBN-10: 0452270537
• ISBN-13: 978-0452270534
• Product Dimensions: 7.8 x 5.3 x 0.8 inches
• Shipping Weight: 8 ounces
• Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #1,396,019 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

4.0 out of 5 stars use this book to bring out other's better side=more satisfying life, January 17, 2006

By	Kare Anderson "SmartPartner" (Sausalito) - See all my reviews (REAL NAME)

Since writing this book I've continued to receive emails from people around the world, and used my dialogue with those people to launch my Say it Better ezine and to go on and write Resolving Conflict Sooner, Beauty Inside Out and an e-book, LikeABILITY: How to be Happier & Higher Performing With Others that has sold widly...

If you want an approach you can put into practice very day to get along better with people you just met, love or, well hate, this book rmains a classic primer (for me and I wrote it). Stop letting somebody else determine your behavior. Discover the power of going slow to go fast. Look to their positive intent, especially when they appear to have none. Send me an email (www.sayitbetter.com) and tell me what you found most helpful about this book and I'd be delighted to send you an e-book, Make Yourself Memorable (sold 20,000) just for sharing your insight with me

1 of 1 people found the following review helpful:

5.0 out of 5 stars "Best quarter I ever spent!", April 30, 2004

By	David G. Stokes (St. George, Utah, USA) - See all my reviews (REAL NAME)

I found this book on a shelf at a damaged book sale at the library for twenty-five cents. The title interested me right off the bat.

The contents of this book can be summed up as follows: Negotiations must be treated as a triangle. What do I want? What does my competitor want? What must I do to see that a win-win agreement is reached, and each of us have some degree of satisfaction.

This is a how-to book which is difficult to put down once you pick it up. It is well written and contains a lot of the authors heart and soul. I highly recommend it--I just wish my copy wasn't in such poor shape!

4.0 out of 5 stars Get what you want...by giving., July 17, 2008

By	triple0triple1 "triple0triple1" - See all my reviews

There might be redundancies, and "Triangle Talk" is simply the definition of the word "compromise", given a snazzy buzzword. But the book is cheap and it does have some good information, which is presented in a readable fashion.

The Fast Track in the back of the book is a great feature, and it's the primary reason I'm writing a review.

Many books on this subject have thin ideas and thick vocabulary, padded with a lot of fluff. This book skips the fluff and is really like a book of notes taken while reading many other Self-Help Relationship books.

You can read through the notes and refrence the full explanation if needed. In this way you can read the book without a bookmark. You can keep it on the shelf for reference after you've firmly put a tip into practice.

The grandaddy of books like this is How to Have Confidence and Power in Dealing with People by Les Giblin, who really summed up and expanded on Dale Carnegie.

I highly recommend Les Giblin's book, it should be a school textbook.

Getting What You Want, is an easy buy, didn't undo anything I learned from Giblin, plus Kare Anderson makes some nice additions, Velcro Praise jumps to mind.