70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Package (Microsoft Official Academic Course Series) (Paperback)

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Product Description

A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two-exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

About the Author

Microsoft Corporation - Founded in 1975, Microsoft (Nasdaq 'MSFT') is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software—any time, any place and on any device.

Product Details

• Paperback: 506 pages
• Publisher: Wiley (October 20, 2006)
• Language: English
• ISBN-10: 0470068833
• ISBN-13: 978-0470068830
• Product Dimensions: 10.8 x 8.1 x 1.1 inches
• Shipping Weight: 3 pounds (View shipping rates and policies)
• Average Customer Review: No customer reviews yet. Be the first.
• Amazon.com Sales Rank: #979,233 in Books (See Bestsellers in Books)

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