Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests (Paperback)

by Jeffrey Rubin (Author), Dana Chisnell (Author), Jared Spool (Foreword)
Key Phrases: test moderator, successful completion criteria, embedded assistance, Prepare Test Materials, Develop the Test Plan, Conduct the Test Sessions (more...)

Editorial Reviews

Product Description
Whether its software, a cell phone, or a refrigerator, your customer wantsno, expectsyour product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. Youll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your products usability, and more.

From the Back Cover
Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

• Learn to recognize factors that limit usability

• Decide whether testing should occur in a lab setting or at the site where the product is used

• Set up a test plan to assess goals for your product's usability

• Choose and train effective test moderators

• Decide on the best way to collect and review data

• Report the results and make recommendations

• Learn user-centered design principles and practices — the context for usability testing

• Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

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Product Details

• Paperback: 384 pages
• Publisher: Wiley; 2 edition (May 12, 2008)
• Language: English
• ISBN-10: 0470185481
• ISBN-13: 978-0470185483
• Product Dimensions: 9.1 x 7.4 x 0.9 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #15,340 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Very practical, very thorough, June 19, 2009

By	C. Jarrett "forms and usability expert" (Leighton Buzzard, Bedfordshire United Kingdom) - See all my reviews (REAL NAME)

Years ago, I taught myself how to do usability testing out of the first edition of this book.

It's now been thoroughly updated to reflect today's best practices.

Dana Chisnell is a leading usability professional, equally at home in the real world of deadlines and realities and in the world of academia. You'll find her practical, friendly approach throughout this book.

If you're new to usability testing, this book will take you step by step through what you need to know.

Even if you've been running usability tests for a while, you will find that this book is a valuable refresher and reference.

5.0 out of 5 stars The best resource out there, February 26, 2009

By	Zach Lym "Indolering" (Seattle) - See all my reviews

Finally, a complete overview of usability testing from someone steeped in both the academic and business worlds. You can't get a better resources for Usability testing.

0 of 2 people found the following review helpful:

5.0 out of 5 stars Excellent Resource, August 19, 2008

By	V. Matyi "vinwonders" (Philadelphia, PA USA) - See all my reviews (REAL NAME)

Excellent reference for beginners and seasoned professionals alike. Would consider the book a staple in the library for anyone in practice.