Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests (Paperback)

~ (Author), Dana Chisnell (Author), Jared Spool (Foreword)
Key Phrases: test moderator, successful completion criteria, embedded assistance, Prepare Test Materials, Develop the Test Plan, Conduct the Test Sessions (more...)

Editorial Reviews

Product Description

Whether its software, a cell phone, or a refrigerator, your customer wantsno, expectsyour product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. Youll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your products usability, and more.

From the Back Cover

Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

• Learn to recognize factors that limit usability

• Decide whether testing should occur in a lab setting or at the site where the product is used

• Set up a test plan to assess goals for your product's usability

• Choose and train effective test moderators

• Decide on the best way to collect and review data

• Report the results and make recommendations

• Learn user-centered design principles and practices — the context for usability testing

• Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

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Product Details

• Paperback: 384 pages
• Publisher: Wiley; 2 edition (May 12, 2008)
• Language: English
• ISBN-10: 0470185481
• ISBN-13: 978-0470185483
• Product Dimensions: 9.1 x 7.4 x 0.9 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
• Amazon.com Sales Rank: #74,458 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Great reference book for usability testing, July 18, 2009

By	Gócza Zoltán Károly (Budapest, Hungary) - See all my reviews (REAL NAME)

This book is a very thorough reference book for usability testing. It's a bit lengthy and covers lots of topics but very well structured so you can always jump to a specific subject if you have questions about it.

It covers most of what you need to know to start testing (from designing the test until analyzing it) and advanced methods as well (like playing the devil's advocate during a session).

The book is mostly focused on the methodology, though there are many practical tips and good ideas on how to improve in testing.

I love it as a reference book, I always find myself re-reading the book before and after conducting tests. I'd recommend it to professionals who are new to usability testing and also for practitioners who would like to deepen their knowledge.

5.0 out of 5 stars Handbook of usability testing, October 12, 2009

By	David Mizener "Still working" (McAllen, Texas) - See all my reviews (REAL NAME)

Amazon Verified Purchase

A very good review of testing for the web. It is one of the three or four title worth reading on this subject

1 of 2 people found the following review helpful:

5.0 out of 5 stars The best resource out there, February 26, 2009

By	Zach Lym "Indolering" (Seattle) - See all my reviews

Finally, a complete overview of usability testing from someone steeped in both the academic and business worlds. You can't get a better resources for Usability testing.