Process Visualization: An Executive Guide to Business Process Design (Hardcover)

by Norman Lofts (Author) "What if you could visualize your business just like you watch a movie or a play?..." (more)
Key Phrases: business process design project, business change initiative, business process design team, Process Visualization, Process Culture, Project Team Discipline (more...)

Editorial Reviews

Review
"Process Visualization gives executives the opportunity to 'behold' their business, much like watching good theatre. The processes unfold like a plot, giving business leaders a deep understanding of the changes being planned. What a great way to build trust and support."
John Leavitt
Vice President Operations
Irwin Toy Limited

"Process Visualization shows companies a straightforward way to tackle major process change, increasing the chances for successful implementation."
Tim MacDonald
President
A.T. Kearney Ltd.

"Building trust and understanding with stakeholders throughout the supply chain is key to sustaining strong sponsorship throughout change. Process Visualization shows us an innovative, non-traditional way to initiate change that builds confidence."
Jim Eckler
President CEO
Progistix-Solutions Inc.

"The more important the process change, the more urgent to use Process Visualization to get it done."
Dr. Alan L. Saipe
Managing Director, KPMG Consulting
Director, Executive Center for Supply Chain Logistics Management
Schulich School of Business, York University

Product Description
Playing With Processes Is Serious Business

Executives often make huge investments in technology and change initiatives without truly knowing what they will be getting, or how new processes will impact the business. And if business processes are not right from the beginning, then the people and technologies involved in the change— perhaps even the business itself— risk failure.

Process Visualization provides a proven, effective, and step-by-step method for senior managers and executives to get change right from the beginning by visualizing the end-to-end business processes that drive supply chains and value chains. Using the methods of Participative Theatre, Process Visualization brings processes to life like a movie or a play.

Business-led and not technology-driven, this guide gives executives an innovative approach to "experiencing" processes that can't really be seen. It allows non-technical managers to simulate and experiment with new business models, emerging technologies, and marketplace relationships before going down the expensive road of implementation.

Process Visualization
- Offers a creative and innovative way to understand, design, and approve business process changes.
- Creates engaging experiences for all stakeholders and team members involved in change initiatives.
- Provides, through Process Thinking, a common language and a fresh method that enables readers to express their design ideas, test new approaches to solving problems, and be assured that the design is "right" for the business before implementation.
- Outlines a humanizing approach that brings business process design to life, and allows executives to see clearly the impact of their decisions on the business and the people involved.
- Presents a step-by-step, how-to approach for executives and senior managers that allows them to actively participate in, and better understand, the design and effects of major change initiatives.
- Features an in-depth case study of a major North American retailer that used Process Visualization to launch the business process design of their multi-million-dollar supply chain change initiative.
- Facilitates tangible results in any major change initiative: reduces costs, reduces failures, compresses the strategy-to-execution cycle, increases return on investment, and improves effectiveness across the entire supply/value chain.

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Product Details

• Hardcover: 288 pages
• Publisher: Wiley; 1 edition (August 16, 2002)
• Language: English
• ISBN-10: 0470831979
• ISBN-13: 978-0470831977
• Product Dimensions: 9.8 x 6.2 x 0.7 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: No customer reviews yet. Be the first.
• Amazon.com Sales Rank: #1,573,749 in Books (See Bestsellers in Books)