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Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition
 
 
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Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition (Paperback)

by Madelyn Burley-Allen (Author) "What are the most common complaints of workers about their bosses?..." (more)
Key Phrases: assertive supervisor, empathetic listening approach, passive supervisors, Always Never, Discussion of Exercise, New York (more...)
4.4 out of 5 stars  (5 customer reviews)

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Better Together

Buy this book with The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships by Randy J. Paterson Ph.D. today!

Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships
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Editorial Reviews
Product Description
A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations
* By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.

The publisher, John Wiley & Sons
A completely revised and expanded update of its highly successful predecessor designed to help managers improve interpersonal skills and become more effective at their jobs. Features the latest management trends including quality, team building, self-managed work teams and developing positive work relationships. Every chapter ends with a self-test to check your progress. Contains numerous charts, worksheets and graphs which reinforce the text.

See all Editorial Reviews

Product Details
  • Paperback: 240 pages
  • Publisher: Wiley; 2 edition (April 17, 1995)
  • Language: English
  • ISBN-10: 0471039713
  • ISBN-13: 978-0471039716
  • Product Dimensions: 9.1 x 7.4 x 0.6 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: