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Product Description
This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.
From the Publisher
Provides students with the essential tools to successfully manage and implement effective human resource strategies. Emphasizing people management and service delivery, the text includes strong pedagogical features--objectives, case studies, simulations and exercises.
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Inside This Book
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First Sentence:
In recent years, organizations in the hospitality and tourism industry have experienced a great deal of turmoil as the competitive forces within their industry have shifted under the weight of globalization. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
manifest needs theory, hotel occupations, sociotechnical systems analysis, modern hospitality, nonprogrammed decisions, factions problem, career planning program, impersonal analysis, training stores, personal leadership style, frontline employees, effective human resource management, tourism industry, intrapersonal conflict, beverage orders, tourism organizations Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Club Med, Englewood Cliffs, Four Seasons, United States, Prentice Hall, Ron Zemke, Thomas-Kilmann Conflict Mode Instrument, Discussion Questions, Scott's Food Services, Walt Disney World, Eastern Airlines, Perceived Stress Scale, Recent Life Experiences, Step Three, The Service Edge, Abraham Maslow, American Express, Dick Schaaf, Harvard Business Review, International Labour Organization, Service America, Step Four, Texas Air, The Red River Wilderness Theme Park New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
In recent years, organizations in the hospitality and tourism industry have experienced a great deal of turmoil as the competitive forces within their industry have shifted under the weight of globalization. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
manifest needs theory, hotel occupations, sociotechnical systems analysis, modern hospitality, nonprogrammed decisions, factions problem, career planning program, impersonal analysis, training stores, personal leadership style, frontline employees, effective human resource management, tourism industry, intrapersonal conflict, beverage orders, tourism organizations Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Club Med, Englewood Cliffs, Four Seasons, United States, Prentice Hall, Ron Zemke, Thomas-Kilmann Conflict Mode Instrument, Discussion Questions, Scott's Food Services, Walt Disney World, Eastern Airlines, Perceived Stress Scale, Recent Life Experiences, Step Three, The Service Edge, Abraham Maslow, American Express, Dick Schaaf, Harvard Business Review, International Labour Organization, Service America, Step Four, Texas Air, The Red River Wilderness Theme Park New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 100
books:
See all 100 books this book cites
4
books
cite this book:
- Service America!: Doing Business in the New Economy by Karl Albrecht on 6 pages
- Decision Making by Mescon Group on 6 pages
- Organizational Behavior (Mcgraw Hill Series in Management) by Hugh J. Arnold on 6 pages
- Behavior in Organizations: Understanding and Managing the Human Side of Work (8th Edition) by Jerald Greenberg on 6 pages
- Organizational Behavior by Dennis W. Organ on 6 pages
See all 100 books this book cites
- Quantity Food Production, Planning, and Management, 3rd Edition by John B. Knight on page 172
- Organization Behaviour for Leisure Services by Conrad Lashley in Back Matter
- Quality Issues in Heritage Visitor Attractions by Ian Yeoman on page 198
- Hotel and Lodging Management: An Introduction by Alan T. Stutts on page 171
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