Process Mapping: How to Reengineer Your Business Processes (Hardcover)

~ (Author) "This chapter provides a brief introduction to the basic elements of process mapping and describes the rules of the road for implementing process mapping as..." (more)
Key Phrases: process map diagram, process activity diagram, map review cycle, Meta Software, Process Charter, Fluor Daniels (more...)

Editorial Reviews

Product Description

A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this groundbreaking book, the failure to appreciate this obvious fact is the reason most reengineering schemes fail. Managers whose job it is to improve company performance, like physicians who work to improve patient health, must develop a clear picture of how each process fits into the overall organizational structure; how it ought to function; and how well it is performing at any given moment; before they can form a diagnosis or devise a treatment strategy.

Fortunately, a powerful new analytical tool that has emerged in recent years helps you to do all of that and much more. Developed at General Electric, process mapping has been implemented in companies around the globe, and the results have been simply astonishing. Now find out how to make this breakthrough reengineering technology work for your organization in Process Mapping.

The first and only hands-on guide of its kind, Process Mapping arms you with a full complement of state-of-the-art tools and techniques for assessing existing business processes and developing a detailed road map for ongoing change and improvement. Internationally known management consultant and bestselling author V. Daniel Hunt guides you step-by-step through the entire process. He helps you assess the need for process reengineering in your organization and determine whether or not a process map is what you need. He shows you how to create a process mapping team and helps you select the best-buy process mapping tools for the job. He explains how to gather vital information about your business processes via focused interviews and other interview techniques, and how to use this data in implementing process mapping. He also offers expert advice on how to apply your process map to significantly improve business functions and bottom-line performance.

Hunt draws upon the experiences of companies around the world whose process mapping success stories will be a source of inspiration and instruction. You'll find out just how process mapping was put to use—and the results it achieved—at General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading product and service firms.

Find out all about today's most important new management tool and how to put it to work for continuous improvement in your organization in Process Mapping.

The first and only hands-on guide to a powerful new process mapping tool

The most important new process improvement tool to come along in more than a decade, process mapping enables managers to easily identify and assess the various business processes that make up their organizations and to develop a road map for continued performance improvement. Now find out how to make this breakthrough management tool work in your organization by applying Process Mapping. V. Daniel Hunt, the bestselling author of Reengineering, Quality in America, and The Survival Factor, guides you step-by-step through the entire process. He gives you all the proven process mapping tools and techniques you need to:

• Assess the need for process improvement in your company
• Decide if process mapping is right for you
• Create a process mapping team
• Select the best process mapping software tools for the job
• Collect vital information about business processes
• Use the data to build your own process map
• Use your process map to significantly improve bottom-line business performance

Hunt also provides detailed case studies of product and service companies around the globe that have discovered the value of process mapping. You'll find out how General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading companies achieved stunning results when they made process mapping part of their business improvement efforts.

From the Publisher

A practical and attainable blueprint for getting to market faster, cheaper and better. Based on the experiences of successful enterprises including IBM, General Electric, NASA and Tandy Electronics, this outstanding guide outlines a 12-step program to successfully transform the business processes of any company. Contains extremely useful how-to advice and numerous sample process maps.

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Product Details

• Hardcover: 288 pages
• Publisher: Wiley (February 1, 1996)
• Language: English
• ISBN-10: 0471132810
• ISBN-13: 978-0471132813
• Product Dimensions: 9 x 6.1 x 1.3 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 3.2 out of 5 stars  See all reviews (11 customer reviews)
• Amazon.com Sales Rank: #293,519 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

51 of 53 people found the following review helpful:

3.0 out of 5 stars When Cut and Paste Goes Wrong..., February 12, 2001

By	Mark Latta (Wilton, IA USA) - See all my reviews

Mostly, I'm going to second another reviewer's comments on this book. This is a very introductory level text, with not much "meat" to it. I will go one further, though.

I agree that Mr. Hunt stays pretty basic most of the time, while in other parts he goes deeper without telling us (the reader) what exactly his terminology means beforehand. Somehow we make the transition from extremely basic mapping to filling out Process Mapping Forms in detail without much in between these two stages.

Another criticism I have for the book "Process Mapping" is the overuse of cut and paste. Okay, I understand that word processors make this whole cut & paste thing very easy, but when you find yourself reading the same sentences verbatim a page later; we have gone to far. This is not only in the product reviews, but in the text as well. I can only take so much of that.

On the plus side, this book gets to the point quickly. Secondly, it does talk about the advantages and disadvantages of using some software packages (e.g. Visio) for your process mapping initiative. Probably too many case studies for my liking, but they do show you have other companies have had successes with each package.

So, in summary, you could use excerpts from this book to explain the very basics of process mapping to a coworker or your boss, but I would not try to actually attempt the art of mapping out a process without picking up a better laid-out, more comprehensive book on the subject.

20 of 20 people found the following review helpful:

1.0 out of 5 stars Pre School, November 26, 2000

By	Timothy D. Paul (Sai Kung, NT Hong Kong) - See all my reviews (REAL NAME)

There is nothing in this book that and educated practioner or someone who's on the path to becoming one would find of value. The name of the book is a misnomer, most chapters dealt with motherhood concepts around BPR, very little time and effort was devoted to the actual Business Process Mapping practices. All in all a disappointing book leaving a void in a subject much in need of guidance.

29 of 32 people found the following review helpful:

5.0 out of 5 stars Excellent overview of process simplification and process map, November 20, 1999

By A Customer

This is an excellent substantitive book for individuals interested in understanding how to improve your business processess. In particular the sections on software selection, data collection, and the development of effective teams to help understand and reengineer your business processes are unique. Hunt provides for the business community an insight to the government developed IDEF approach to process mapping. An excellent one-stop-source for process mapping.