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An easy, learn-by-doing introduction to hotel front office operations
Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office.
How It Works
The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting.
What It Covers
* Taking, changing, and canceling reservations (for individuals and groups)
* Checking in/registering walk-ins and guests with reservations
* Handling posting and folio management
* Performing tasks that involve housekeeping, maintenance, and other departments
* Running a full night audit and reading the reports
From the Back Cover
An easy, learn-by-doing introduction to hotel front office operations
Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office.
How It Works
The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they’ve learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting.
What It Covers
- Taking, changing, and canceling reservations (for individuals and groups)
- Checking in/registering walk-ins and guests with reservations
- Handling posting and folio management
- Performing tasks that involve housekeeping, maintenance, and other departments
- Running a full night audit and reading the reports
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Inside This Book Citations: This book cites 4 books Explore: Citations | Books on Related Topics | Concordance | Text Stats Key Phrases - SIPs: night audit, posting amount, reservation screen, guest type, process this request (more) Key Phrases - CAPs: Exercises Name Date, Key Learning Concepts, Prev Page Figure Browse Sample Pages: Front Cover | Copyright | Table of Contents | Excerpt | Back Cover | Surprise Me! |
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Welcome to the demonstration system design to help you learn the concept of property management system, or PMS as the industry refers to this technology. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
night audit, posting amount, reservation screen, guest type,