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Running an Effective Help Desk, 2nd Edition (Paperback)

by Barbara Czegel (Author) "As a Help Desk, you have a limited budget, a limited head count, and only twenty-four hours in each day..." (more)
Key Phrases: daily call distribution, remote diagnostic software, standard desktop software, Help Desk, Key Points Covered, What's New (more...)
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Running an Effective Help Desk, 2nd Edition Help Desk Practitioner's Handbook
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