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Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition
 
 
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Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition (Paperback)

by Jim Sterne (Author) "If you have any doubts about the importance, value, and potential of the Internet, go pick up another book..." (more)
Key Phrases: online customer care, customer bonding, Jim Sterne, World Wide Web, United Airlines (more...)
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