Product Description
A novel, up-to-date guide incorporating both the fundamentals of guest courtesy and wine and liquor service skills. Contains step-by-step, how-to techniques for ``the difference makers,'' extraordinary table and other guest services, detailed procedures for service setup and administration as well as serving luxuries and regional specialties from 'gator tail to caviar. Features comprehensive coverage on wine along with inspirational ideas for new marketing niches. Presents the latest information on the ADA law including a checklist for self-assessment, signage and pictograms.
From the Publisher
A novel, up-to-date guide incorporating both the fundamentals of guest courtesy and wine and liquor service skills. Contains step-by-step, how-to techniques for ``the difference makers,'' extraordinary table and other guest services, detailed procedures for service setup and administration as well as serving luxuries and regional specialties from 'gator tail to caviar. Features comprehensive coverage on wine along with inspirational ideas for new marketing niches. Presents the latest information on the ADA law including a checklist for self-assessment, signage and pictograms.
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