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Product Description
A practical resource for managers and supervisors in hospitality businesses
In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.
Each chapter in this lively and engaging text features:
- Quotations--Various practitioners in the hospitality industry highlight the chapter's focus
- Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them
- HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter
- Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry
- Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
- Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
- Hands-On HRM--Mini-cases based on real-world situations with discussion questions
- Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions
From the Back Cover
A practical resource for managers and supervisors in hospitality businesses
In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.
Each chapter in this lively and engaging text features:
- Quotations——Various practitioners in the hospitality industry highlight the chapter's focus
- Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them
- HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter
- Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry
- Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
- Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
- Hands-On HRM——Mini-cases based on real-world situations with discussion questions
- Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions
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› Visit Amazon's Kerry L. Sommerville Page
Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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large hospitality organizations, five learning principles, hospitality industry employees, subjective performance standards, hospitality managers, hospitality industry managers, hospitality operations, employee grapevine, lodging operation, employee being evaluated, tip pool, tip credit, progressive discipline process, rater biases, share your findings, employee selection process, right applicant, evaluating employee performance, hospitality business, bus person, employee discipline, employee performance appraisals, employee handbook, objective performance standards, constructive discharge Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Civil Rights Act, Charlie Trotter, National Restaurant Association, New York, Disabilities Act, Practice Quiz, Review Questions, Edmund Lawler, Chef Todd, Lodging Association, Maslow's Hierarchy, Equal Employment Opportunity Commission, Employment Act, Human Relations Model, Educational Institute of the American Hotel, National Labor Relations Board, Fair Labor Standards Act, Las Vegas, Restaurant Report, Rosabeth Moss Kanter, Ten Speed Press, Win Coalition, Harvard Business Review, Labor Management Relations Act New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
large hospitality organizations, five learning principles, hospitality industry employees, subjective performance standards, hospitality managers, hospitality industry managers, hospitality operations, employee grapevine, lodging operation, employee being evaluated, tip pool, tip credit, progressive discipline process, rater biases, share your findings, employee selection process, right applicant, evaluating employee performance, hospitality business, bus person, employee discipline, employee performance appraisals, employee handbook, objective performance standards, constructive discharge Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Civil Rights Act, Charlie Trotter, National Restaurant Association, New York, Disabilities Act, Practice Quiz, Review Questions, Edmund Lawler, Chef Todd, Lodging Association, Maslow's Hierarchy, Equal Employment Opportunity Commission, Employment Act, Human Relations Model, Educational Institute of the American Hotel, National Labor Relations Board, Fair Labor Standards Act, Las Vegas, Restaurant Report, Rosabeth Moss Kanter, Ten Speed Press, Win Coalition, Harvard Business Review, Labor Management Relations Act New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Books on Related Topics
(learn more)
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91% buy the item featured on this page: Hospitality Employee Management and Supervision: Concepts and Practical Applications $53.96 |
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4% buy Hotel Management and Operations $50.37 |
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3% buy 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do $15.25 |
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1% buy Check-In Check-Out: Managing Hotel Operations (8th Edition) $69.85 |
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