Join Amazon Prime and ship Two-Day for free and Overnight for $3.99. Already a member? Sign in.
Better Together
Customers Who Bought This Item Also Bought
Flowcharts: Plain & Simple: Learning & Application Guide by Joiner Associates  (5)
$13.57
|
Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H. James Harrington (8)
$27.69
|
Mapping Work Processes by Dianne Galloway (13)
$33.60
|
Business Process Management, Second Edition: Practical Guidelines to Successful Implementations by John Jeston  (9)
$40.10
|
Rengineering the Corporation: A Manifesto for Business Revolution by Michael Hammer (39)
|
Editorial Reviews
Product Description
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.
About the Author
Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.
About the Author
Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.
Product Details
Would you like to update product info or give feedback on images?
|
See all 13 customer reviews...
Look Inside This Book
Citations
(learn more)
11
books
cite this book:
- Core Concepts of Accounting Information Systems by Stephen A. Moscove on page 93
- Wiley CIA Exam Review, Conducting the Internal Audit