Service organizations can increase their competitive advantage through the application of statistical process control (SPC) techniques. Using the same hands-on approach as their SPC Simplified, the authors have developed a prime source for service personnel.
SPC Simplified for Services thoroughly illustrates the application of the tools and techniques of statistical process control. Each module contains practice problems with the solutions provided at the end of the book.
With SPC Simplified for Services, you will learn:
Problem-solving tools, such as flow charts and brainstorming.
Frequency histograms and checksheets.
Variable and attribute control charts.
Sampling plans.
Systems capability.
About the Authors
Davida M. Amsden is a private consultant/educator in the areas of SPC, total quality systems, just-in-time manufacturing, and participative management.
Howard E. Butler is the owner of Quality Control Services Company. Previously, he worked at General Motors Corporation developing and managing quality management systems.
Robert T. Amsden is an associate professor of decision sciences at the University of Dayton.
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