Enlightened Leadership: Getting to the Heart of Change (Paperback)

by Ed Oakley (Author), Doug Krug (Author) "If someone asked for your advice on a large investment they were considering and told you that the chances of it being successful were only..." (more)
Key Phrases: discretionary energy, renewing organization, mindset issues, Net Forward Energy Ratio, Structured Effective Questions, Creative Thinkers (more...)

Editorial Reviews

Review
From the Foreword by Larry Wilson CEO, Pecos River Learning Centers, and author of Changing the Game: The New Way to Sell If you use it and practice what it preaches, you will be part of the minority of managers and leaders who are taking us into the future of work and a more competitive America. -- Review

Review
Stephen R. Coveyauthor of The 7 Habits of Highly Effective People and Principle-Centered LeadershipEnlightened Leadership is a useful and practical tool for shifting a reactive mindset to a proactive mindset -- a vital key in becoming a principle-centered leader.

Og MandinoTo be a great leader in the years to come, one must learn and apply the powerful principles explained in this great book...or perish.

Janden RichardsDirector, Art and Design Development, Crayola Brand ProductsTransformational concepts, accessible and immediately actionable -- Enlightened Leadership made measurable improvements in both my personal and professional life.

From the Foreword by Larry WilsonCEO, Pecos River Learning Centers, and author of Changing the Game: The New Way to SellIf you use it and practice what it preaches, you will be part of the minority of managers and leaders who are taking us into the future of work and a more competitive America.

See all Editorial Reviews

Product Details

• Paperback: 272 pages
• Publisher: A Fireside Book (July 15, 1994)
• Language: English
• ISBN-10: 0671866753
• ISBN-13: 978-0671866754
• Product Dimensions: 8.4 x 5.5 x 0.8 inches
• Shipping Weight: 9.6 ounces (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars See all reviews (8 customer reviews)
• Amazon.com Sales Rank: #316,660 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

7 of 7 people found the following review helpful:

4.0 out of 5 stars A useful problem-solving strategy, September 9, 2002

By A Customer

Before you read on, know that I have a bias. I have recently been promoted to a department chief position, so I am actively looking for books on leadership and problem solving. The strength of this book (and I do recommend it) is that it provides a framework for how leaders might think and also provides a very concrete problem-solving strategy that you can consider trying. The authors feel that ideas need to percolate up from below, so that workers buy into change. That's fine, and that's abstract. Then they make it much more useful by giving the reader a general strategy that can be used in a variety of ways. Basically, they tell us, you should not focus on the problem. Focusing on the problem will get you bogged down. You just end up sitting around at a meeting and moaning about how bad the problem is. Instead, change your focus to solutions. Ask your people a specific series of questions such as "What is good about our current processes?" "What works?" "What do we like and want more of?" "What is our goal?" "What small steps can we then take to try to get a little closer to the solutions that will give us more of what works and what we want?"

The book is longer than it needs to be, and tends to be repetitive, but it's a fast read. I have already tried their strategy at a meeting, and I am pleased with the results that I obtained. Any book that gives me the tools to help solve some of my department's problems is a winner. It's a very general and flexible strategy, and I expect to be using it again in the future.

9 of 10 people found the following review helpful:

5.0 out of 5 stars Meno's Manager, May 30, 2000

By	Jennifer E. Sertl (Pittsford, NY USA) - See all my reviews (REAL NAME)

"The manager is dead!" Just like Neitzche's madman, Oakley and Krug assert that management as we have know it cannot exist in the current environment of vast information and rapid change. We do not need the military model that has been thriving in Corporate America. The world of the 21st century requires more than a mindful puppeteer bringing his/her men in the line of battle. The emerging model is not individual with the answers, but the individual with the questions. If this sounds too much off the mark, think about the last project you were involved in. How many questions were you asked? How much time did it take to get your team on board? Did they ever come on board? If you are like many, the answers are perplex. But you know intuitively that the best ideas are your own. Why would that not be any different for your employees? The Enlightened Leader is one who can ask the most effective questions that empower and energize the team in order to get the commitment and creativity necessary to meet usurmountable tasks. A question is a question is a question . . .this may be true for Shakespeare but not for Oakley and Skug. Enlightened Leaders are asking very intentional and structured questions called Effective Questions (EQ). The type of questioning they suggest is counter-culteral, not counter-intuitive. The assert that the most effective questions follow this very basic and positive template: Structured Effective Questions: 1) What is already working? 2) What makes it work? 3) What is our objective? 4) What are the benefits of achieving that objective? 5) What can we do to move closer to the objective?

Oakley and Krug understand that "it is vitally important to balance the energy focused on the these two factors: supporting our people and creating results. A closer look at these questions provides that balance. Questions 1 and 2 provide encouragement and growth for people. Questions 3,4, and 5 focus on creating results. "Both factors are essential for long term results." The difficulty that we have is most of the time we are asking core and critical questions in crisis. It is sometimes difficult to see what is working when the company is in the red or being taken over by another or losing core quality employees. The power, however, comes from asking these questions in good times and in bad. By starting with the positive-people come together to problem solve not point fingers. Due to the complexity of today's business the "cookie-cutter hierarchy" does not work. Each organization needs to come up with individual and personal models that allow for business needs to be accomplished in a manner that engages employees. While many are practicing Total Quality Management the power comes from Total Quality Consciousness. This comes when leaders are asking positive and effective questions that raise the employees awareness of what is being accomplilshed and how they contribue to make the vision a reality. A large part of the book is laying the foundation for the importance of questions in getting buy in. But all the questions in the world cannot make an Enlightened Leader. Englightened Leaders come with a framework that have the following core beliefs about people in the workforce: · The most important factor in an organization's success is its people. · The behavior of leadership has a major impact on the people. · People resist being told what to do, and they reading commit to making their own ideas work. · To the extent that people feel cared about and supported, they will go to extremes to help those who help them. · There is tremendous support in numbers. For those of you who are feeling uncomfortable with this emphasis on the "soft side" of business, Oakley and Krug say "get used to it!" When you get to the heart of most business problems there are usually fundemental human issues at the core. Oakley and Krug bring with them several examples of how this framework has truly empowerd and facilitated results from a vast cross sections of business from Hewlett-Packard, U.S Customer Service, Colorado State Patrol, and General Electric. While the book certainly inspires leaders to think about how they engage their workforce and provides examples of the results of this type of leadership. There is little information on "how to get there." Certainly it is a process more complicated than asking the right questions. Traditional leaders and managers may need some more practical scenarios to facilitate the internal and external changes needed to provide the level of awareness that is required of Enlightened Leaders. The book is full of wisdom from the masters including Peter Drucker, John Naisbitt, Tom Peters, Warren Bennis, Peter Block, and W. Edwards Deming. It was dissappointing that none of the voices highlighted were female. After all, Patricia Aburdene helped to write Megatrends. As Peter Drucker says," The best way to predict the future is to create it," there is no better way to create your disired future than asking Effective Questions!

8 of 9 people found the following review helpful:

4.0 out of 5 stars Understanding the impact of change is leadership's role., December 13, 1998

By	[e-mail] (Richmond, Virginia) - See all my reviews

I have been successful in implementing a high involvement high commitment work environment at both General Electirc and Bell Atlantic. After attending a one day session given by Doug Krug and later reading his book, I realize even more the power of bringing people into the decision process in the right way, by asking the right questions.

The value to me of Enlightened Leadership is being even more aware of how people perceive and process change in their own minds and the sensitivty leadership needs to exercise as we communicate and manage change.