Business Process Management: Profiting From Process (Paperback)

~ Roger Burlton (Author)

Editorial Reviews

Product Description

Learn the concepts and transform your business!

• See why process management is an inevitable trend that won't go away.
• Understand why relationship management needs effective processes to work.
• Define your stakeholders and determine their needs.
• Discover what other organizations have done to manage processes successfully.
• Explore a complete framework for managing business, process, and human change.
• Apply your knowledge to manage process projects effectively and efficiently.
• Learn what to do and what to avoid in every step.
• Develop processes to align technology, organization, and facility transformation.
• Gain cross-organizational acceptance of process and personal change.
• Anticipate objections and proactively manage stakeholder concerns.

From the Back Cover

While companies realize the need for change, they have not yet developed clear implementation strategies. This book guides managers and NBA-seekers through the transition from the traditional "offline" ways of doing business to incorporating e-commerce and the Internet as a business tool to interact and transact. Topics include:

* Business Cycles and Rules
* Globalization
* Corporate Consolidation
* Stakeholder Communication
* Value Chains
* Knowledge Management
* Organizational Structures

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Product Details

• Paperback: 416 pages
• Publisher: Sams (May 27, 2001)
• Language: English
• ISBN-10: 0672320630
• ISBN-13: 978-0672320637
• Product Dimensions: 9.1 x 7.3 x 0.9 inches
• Shipping Weight: 1.5 pounds (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon.com Sales Rank: #507,926 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

98 of 100 people found the following review helpful:

5.0 out of 5 stars Best in class book with a full view of the subject, September 16, 2001

By	Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews (TOP 500 REVIEWER)

Among the stack of business process and process design books I've read this one stands out as the best. The reason for this bold statement is this is the only one that carefully examines business processes from the four dimensions of (1)Business, (2) Process, (3) Knowledge and (4)Business Rules. Contrast the four-dimensional view this book provides with the two-dimensional view most business process books take (business and process), and you'll begin to see why I like it so much and how this book is a good fit for process analysts and engineers who are faced with aligning business processes to e-commerce initiatives, or aligning IT to business.

What I like most is the book is divided into a management guide and a practitioner's guide. This is a unique approach that has a significant benefit: it aligns the sponsors and business process owners (managers) and the design and implementation teams (practitioners) into a unified team by giving each group the necessary information for business process management in their own language and from their own points of view. Among the "necessary information" are" ten guiding principles, a common framework and project management essentials.

I also like the way knowledge management is included, the clear focus on end results and the fact that the processes are designed for contemporary business (e-commerce, supply chain management, etc.), and incorporation of business rules. Combined, these make this book stand out as the best on the topic (in my opinion).

This book blends the no-nonsense process approach of pure process books with the fresh views of the current flood of "e" books, and does so without hype or gushing promises. It's down-to-earth, copiously illustrated and methodical. I strongly recommend this as the primary book on business process management and give it 5 stars.

11 of 11 people found the following review helpful:

5.0 out of 5 stars Getting the Business Value from BPM, December 7, 2005

By	Mark McGregor "Author, Speaker & Performance ... (Redditch, UK) - See all my reviews

As a Trainer and Consultant in the Business process space it is important to read as widely as possible. This can often be a chore, but in the case of this book it was a real pleasure. Roger really focusses in on getting the Business Architecture right first and then drilling down into process. As with so many books this too can be viewed as several books in one. The first 1/3 or so is great reading for any manager involved in helping their organization move to being process based. The framework suggested is readily useable by all organizations. then the book does get a little more technical and might lose the business readers, but provides valuable resource and insight for analysts involved in process improvement.

An enjoyable read and well worth the time it takes to do so.

1 of 3 people found the following review helpful:

1.0 out of 5 stars Too old fashioned, July 26, 2006

By	Jim Baker (Arizona, USA) - See all my reviews

This book provides an interesting framework but lacks the modern thinking of the Third Wave by Smith and Fingar and contains more of the old Business Process Reengineering stuff