Disney War (Hardcover)

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Editorial Reviews

Amazon.com Review

James Stewart has done it again. The author of the mega-bestselling Den of Thieves, about the 1980s insider-trading scandals on Wall Street, and Bloodsport, the 1990s tale of the Clintons' Whitewater affair, now gives us another epic story, this one culminating in late 2004. With DisneyWar, Stewart turns his investigative and storytelling lens on Michael Eisner and the corporate intrigue which has overtaken the Walt Disney Company in the last decade. He explains how this once-proud institution, long one of America's most admired and well-known businesses, has stumbled in recent years amid a disastrous swirl of egos, personalities, and bad business decisions.

Like one of the roller coasters at DisneyLand, Stewart's epic book takes readers through a wild up-and-down ride as it describes Eisner's regime as CEO. The tale begins with Eisner's early successes rejuvenating Disney's live-action movie franchise and theme parks, the kickoff of the modern animation era with blockbuster hits like The Lion King and Beauty and the Beast, and the cultivation of a highly talented cadre of lieutenants, which reads like a Who's Who of executive talent now dispersed across the Fortune 500: Stephen Bollenbach (Hilton Hotels), Steve Burke (Comcast), Geraldine Laybourne (Oxygen Media), Richard Nanula (Amgen), Joe Roth (Revolution Studios), and so on. Stewart makes clear that Eisner has had a major eye for strong creative content himself, both as a young executive in his pre-Disney years at ABC and at Paramount Pictures and more recently in building partnerships like Disney's extremely lucrative one with Pixar.

Just as he credits Eisner for various Disney successes, though, Stewart assigns blame for the failures, too. The thoroughly researched 534 pages of DisneyWar make clear that his overall verdict on the CEO is negative. Much of the book describes detailed and specific interactions between Eisner and his rivals. Readers interested in the entertainment industry or in the personalities which drive it will not be disappointed. The blow-by-blow accounts of Eisner's feuds with Dreamworks SKG founder Jeffrey Katzenberg, who was his chief aide for nearly two decades, and Michael Ovitz, the superagent from CAA who had been friends with Eisner for even longer than that, are amazingly detailed. They show Eisner to be creative, funny, and charming when he wants to be--and devious, dishonest, and horribly Machiavellian when he doesn't.

Though dispassionate in his writing, Stewart assembles a withering portrait of Eisner as a grasping, self-centered, manipulative, and ultimately self-destructive executive. He shows how the Disney CEO has consistently undercut his potential successors within the company, in many cases drawing on Eisner's own writings and conversations with board members. He shows how Eisner's erratic attitude towards paying severance to former employees--in some cases being overly stubborn (as with Katzenberg, to whom he had a chance to close out for $90 million, but whom Disney ended up paying $280 million) and in others being shockingly lenient (as with Ovitz, who received a $140 million golden parachute after one relatively ineffective year at the company). He shows the overreach of grandiose projects like Euro Disney, and the missed opportunities like Lord of the Rings, Sopranos, and Survivor, on all of which Disney passed.

In the end, Stewart has returned with DisneyWar to what he does best: drilling into a murky and complex subject, capturing an enormous amount of detail through personal interviews, emails, memos, court records, and other data sources, and then weaving together a rich tapestry of people and events to bring others to the same conclusions he has clearly reached himself. Though some readers might tire of the reams of detail Stewart offers--at certain points, the book reads like a gossip rag, with intricate he-said, she-said accounts of individual meetings--most will enjoy it. Beyond the entertainment value, this book also has serious value to students of corporate governance, as it presents a scathing portrait of Disney's captive board of directors and shows what happens with the lack of proper CEO oversight. --Peter Han

From Publishers Weekly

Starred Review. The most explosive chapter of this exceptional, much-anticipated book may be its last, wherein Stewart (Den of Thieves, etc.) indicts Disney chief Michael Eisner on multiple charges: "Eisner squandered Disney's assets" [and] "committed personnel and judgment errors which... in the vitriol and publicity they generated, are without parallel in American business history." Eisner, Stewart finds, is a "Shakespearean tragic character" whose fatal flaw is "dishonesty," which in the author's view led directly to the ruptures with Steve Jobs (Pixar) and the Weinstein brothers (Miramax), the Disney Company's most important partners, and to former animation head Jeffrey Katzenberg's successful $280 million suit against Disney for moneys owed upon his firing. Stewart's DisneyWorld is a land riven by naked ambition and its necessary consequence, hubris, as during his reign (1984–present) Eisner left behind "a trail of deeply embittered former employees."One of Eisner's many achievements—Stewart tosses his subject petals as well as thorns—was the construction of the Team Disney headquarters in Burbank, buttressed by towering models of the Seven Dwarves; but there's no real place for Happy in the Disney world that the author portrays with unflagging precision. Stewart smartly frames his book with personal experience, opening with a description of his difficult training and inept performance in a Goofy suit at DisneyWorld, and closing with several encounters with Eisner (who, amazingly, cooperated with the book in part); at one, Eisner explained to Stewart that "Disney" is a French name, and that a Frenchman would pronounce the name D'Eisner as "Disney." Stewart understands the medieval nature of corporate life and presents business as a clash not only of ideas but of personalities. With a dream cast that includes Katzenberg and fallen überagent Michael Ovitz—both of whom come off no worse than Eisner, which is faint praise—plus heir apparent Robert Iger and ultimate Eisner nemesis Roy Disney (the book's hero, if there is one), Stewart has an astonishing story to tell. His notable accomplishment is that he tells it so well. The book is hypnotically absorbing—nearly 600 dense pages drawing on an impressive array of sources to build what reads like an airtight case against Eisner's leadership. There's much more craft than art here—Stewart's prose and approach are meticulous but lack the empathy and deep insight that can make a character truly Shakespearean; this is journalism told not with a novelist's eye but with a master journalist's—yet that craft is expert throughout and will help thrust this book toward the top of national bestseller lists. (Feb.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

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Product Details

• Hardcover: 592 pages
• Publisher: Simon & Schuster; 2nd edition (February 11, 2005)
• Language: English
• ISBN-10: 0684809931
• ISBN-13: 978-0684809939
• Product Dimensions: 9.3 x 6 x 2 inches
• Shipping Weight: 2 pounds
• Average Customer Review: 4.3 out of 5 stars  See all reviews (104 customer reviews)
• Amazon.com Sales Rank: #263,158 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

102 of 122 people found the following review helpful:

5.0 out of 5 stars An Odd Story from a Burbank, CA Bookstore, February 10, 2005

By	William Marshall "www.poweraffirmations.com" (Burbank, CA USA) - See all my reviews (REAL NAME)

I live in Burbank, CA, just up the street from the Disney corporate headquarters. When I heard the DisneyWars was coming out today, I rushed down to the local bookstore to get my copy. As I was making my purchase, the cashier mentioned to me that earlier today, the Disney Company had come to the store and bought out their entire stock of the book. There were a lot of copies on display, so it must have been quite an effort. But then a couple of hours before I came to buy my copy, they returned them all. What strange behavior. The must be afraid of what the Stewart wrote. Their apparent paranoia made me even more eager to read the book.

From what I've read so far, they should be afraid. It's quite a scathing expose. So far, it is proving to be an excellent book. What Walt Disney accomplished through the power of his genius and ability to tap into the genius of others is simply amazing. But this book is a stark revelation of the damage the current management has done to the Disney Company. If you are a Disney fan, I HIGHLY recommend this book.

24 of 26 people found the following review helpful:

3.0 out of 5 stars Fun but feels one sided , March 7, 2005

By	Datapoint3000 (Santa Monica, CA) - See all my reviews

I am a huge James B Stewart fan (loved The Prosecutors and Den of Thieves) and an ex-Disney exec (I was there for five of the years discussed) so I was looking forward to this book. My net feeling is that it was fun, not a bad choice for the beach bag this summer, but (a) it takes a relentlessly negative point of view, even more than I think is justified, (b) there are some weird gaps in the story which I attribute to rushing to out to press (but maybe there's some other reason), and (c) finally and most importantly, it fails to rise above the facts it portrays to make any larger point. What does it tell us about or times, about corporations, about America, about the people discussed...? Unclear. Somehow Stewart didn't get enough perspective on it or insight into it to make the narrative into something more memorable and insightful than a solid recounting of some important events in Disney's recent history. That's too bad. I hope that in Stewart's next book he finds some larger meaning.

But, that being said, a lot of the events are nevrtheless quite fascinating:

It's unbelievable how Eisner burned Ovitz straightaway after hiring him. Just completely hung him out to dry when only weeks before he had been the most powerful man in Hollywood. Brutal and horrible.

The details with Katzenberg were awful too. That must have been the worst deal ever made (next to the Ovitz deal). And Eisner's carping about Roth, Iger and Wells behind their backs? He really comes off as a psycho freak you wouldn't want to work for.

Some of his problems were legitimate though. Katzenberg was equally psycho at least. What do you do with an employee who is good at producing animated films, has failed to create a profitable live action motion picture division, advocated a failed strategy of producing 40-50 films per year and now wants to be the President and COO of a Dow 30 company? Developing animated films is no better preparation for being the COO of a major corporation than being an agent is. So what was Eisner to do with this jumped up producer? Tough one. But what he did do was probably not the right choice. Katzenberg is in the right job now as head of a free standing Animation studio.

The parts that are somewhat mysteriously left out are the massive increase in value at the Disney Channel and ESPN. I suppose it doesn't fit the "Eisner is an idiot" theme, but if he's such an idiot how did all that happen? That's why I feel the book is a little unfair. Also, the fact that Eisner didn't lose his *** on some horrible internet deal like Gerry Levin probably deserved more emphasis.

I was surprised at a few negatives that were left out: why wasn't there more discussion of the talent exodus -- Dean Valentine, Gerry Laybourne...? I don't know. Also, what about some of those sketchy investments -- magazines? Professional sports teams? I guess the book could only be so long.

I also wish that Stewart put more data in the book. If Eisner's reign was a failure, let's see a bar chart with actual cash flow. Why not? There was essentially no data, which I thought was odd for a business book.

But, again, I wish that Stewart had gotten some insight out of all this. Let's just stipulate that Eisner's a smart guy who accomplished a lot. So why did he make all these horrendous difficulties managing other people? That 'Rosebud' answer is what we don't get here.

12 of 12 people found the following review helpful:

4.0 out of 5 stars Insightful!, August 11, 2005

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER)    (REAL NAME)

Pulitzer prize winner James B. Stewart paints a portrait of Michael Eisner that has more in common with a totalitarian dictator than with most CEOs. Stewart is careful, though, to trace the Walt Disney Company's growth and success under Eisner, even though he was really running Disney for the benefit of just a handful of people - including himself. And, just as carefully, Stewart traces the company's spiraling internal chaos. The pluses: the author tells an instructive, intricate corporate saga in intriguing detail. Minuses: He is no expert on the film industry and the narrative doesn't build much momentum. Frustratingly, although no doubt for sound reportorial reasons, he also mostly refuses to draw conclusions until the short final chapter. We recommend this troubling portrait of corporate excess and misbehavior to all managers and to students of entertainment and media as a lesson on the pitfalls of untamed corporate politics and unbridled CEO power.