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Batteries Included!: Creating Legendary Service

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Batteries Included!: Creating Legendary Service (Paperback)

by Nigel Barlow (Author)

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Editorial Reviews

Review
?Simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ?yes.? This book proves it!? ?Tom Peters -- Review

Review
“Simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ‘yes.’ This book proves it!” –Tom Peters

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Product Details

Paperback: 288 pages
Publisher: Random House UK (May 30, 2001)
Language: English
ISBN-10: 0712680683
ISBN-13: 978-0712680684
Product Dimensions: 9.2 x 6 x 0.9 inches
Shipping Weight: 13.4 ounces (View shipping rates and policies)
Average Customer Review: No customer reviews yet. Be the first.
Amazon.com Sales Rank: #1,736,518 in Books (See Bestsellers in Books)

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Citations (learn more)

2 books cite this book:

Measuring Customer Service Effectiveness by Sarah Cook in Back Matter
Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition by Jim Sterne on page 24

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