Early on in his book, Enterprise.com, Jeffrey Papows cites this often-quoted statistic: annually 42 percent of the investment-capital base in the United States goes to information technology (IT). This 42 percent is something Papows should know about. As CEO of Lotus Corporation, Papows has a vested interest in the future of IT, and in Enterprise.com he sketches out the transformation of what he believes will affect the enterprise for years to come--the advent of the "market-facing enterprise." Thanks to the World Wide Web and the Internet, Papows asserts, this transformation will fundamentally recast the core activities of today's corporation and turn a company's focus from processes that are driven from within (i.e., back-office and front-office activities) to relationships with customers and suppliers outside the company. Papows discusses many examples of the shaping of this transformation, and also touches on issues important to IT professionals, such as productivity and standards.
Mitchell Kertzman, Chairman and CEO, Sybase, Inc.
"Jeff Papows has been a leader in the information technology revolution of the '90s, first in groupware, then web-based e-commerce, and now knowledge management. His perspectives should be of tremendous value to anyone looking to use IT for strategic and competitive advantage."
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