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Who do you trust at work and who trusts you? By inviting readers to answer these two questions, authors Galford and Drapeau get their arms around the slippery yet strategic dimension of trust in organizations.
The Trusted Leader is grounded in their research and experience in executive development. The authors define three areas of trust, including strategic trust (assurance the organization is doing the right things), organizational trust (belief in the way things are being done), and personal trust (confidence between leader and employees). These ideas are illuminated through self-assessments and definitions of the competencies of a trusted leader. One standout chapter introduces the enemies of trusted leadership, from the big daddy syndrome and the revenging angel to the rainmaker/jerk. Another section details how defining events such as downsizing can build or break trust. The book would have been strengthened by a clearer explanation of how trust inside the organization translates into gaining the confidence of outside clients and customers. Still, in this era of headline-grabbing corporate trust-breakers, Galford and Drapeau define what it means to be trustworthy. In their capable hands, trust stops being an intangible noun and becomes an active verb.
--Barbara Mackoff
From Publishers Weekly
With Wall Street teeming with questionable characters and their equally questionable practices, trust is a hot topic these days; Galford and Drapeau have perfect timing with their handbook for becoming an executive employees can actually put their faith in. A knitting-together of management theory, real-life anecdotes and snappy tools and self-assessment quizzes, the book tries gamely to be both authoritative and accessible. Its strongest section is a discussion of the "enemies of trusted leadership"-office archetypes ranging from power-hungry control freaks to underperforming slackers-who can undermine what a CEO is trying to achieve. The authors also share helpful tips on how leaders can handle brutal situations (e.g., mass layoffs) with the appropriate amount of class. Although at times weighed down with turgid writing and an overabundance of lists, the book succeeds in distilling what the authors readily admit is an "intangible:" the essence of great leadership.
Copyright 2002 Reed Business Information, Inc.
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Robert Galford sent the following posts to customers who purchased The Trusted Leader