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Scoring Points: How Tesco Continues to Win Customer Loyalty
 
 
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Scoring Points: How Tesco Continues to Win Customer Loyalty (Hardcover)

~ Clive Humbly (Author), Terry Hunt Ed.D. (Author), Tim Phillips (Author) "The 13th of February isn't an anniversary that Tesco's management publicly celebrates, but if they did, you wouldn't blame them..." (more)
Key Phrases: qualifying spend, retail loyalty programmes, statement mailing, Air Miles, Clubcard Plus, Baby Club (more...)
5.0 out of 5 stars  See all reviews (2 customer reviews)

Price: $45.00 & this item ships for FREE with Super Saver Shipping. Details
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Customers buy this book with Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin

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Editorial Reviews

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"This is the future of marketing. Read it and profit." -- Professor Don Schultz, Northwestern University


Review

"This is the future of marketing. Read it and profit." -- Professor Don Schultz, Northwestern University

Product Details

  • Hardcover: 294 pages
  • Publisher: Kogan Page; 2nd edition (February 1, 2007)
  • Language: English
  • ISBN-10: 0749447524
  • ISBN-13: 978-0749447526
  • Product Dimensions: 9.3 x 6.1 x 0.8 inches
  • Shipping Weight: 1.5 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon.com Sales Rank: #751,745 in Books (See Bestsellers in Books)

More About the Author

Clive Humby
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5.0 out of 5 stars Proves the point that a little loyalty can go a long way., July 9, 2009
Customer loyalty programs come and go, because they are typically very labor and cost intensive. However, one such program that can't be ignored is the phenomenal success secured by the Tesco Clubcard program. Authors of the book - "Scoring Points" - have done a superb job of creating an in depth case study of UK-based grocery chain Tesco. Prior to the launch of its Clubcard in 1995, Tesco was one of three chains jockeying for mindshare and wallet share among consumers. According to the authors, that changed with the Tesco Clubcard program which transformed the sleepy grocer into the world's most successful online supermarket. Soundview likes this book because it shows Tesco's progression and maturity regarding customer relations, and its transformation can be duplicated by virtually any organization willing to make the commitment. Additionally, the insight into customer habits and motivation gleaned from such loyalty programs can more than pay for themselves in greater repeat business and new sales. A little loyalty goes a long way.

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0 of 3 people found the following review helpful:
5.0 out of 5 stars shorter shipment, October 18, 2008
thanks for early delivery before estimated date. Book is excellent but I would wish more pictures and shapes in it. Only written examples given.
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