ISO 9000 Quality Systems Handbook (4th Edition) (Paperback)

by David Hoyle (Author) "Since the publication of the ISO 9000 family of standards in 1987 a new industry has grown in its shadow..." (more)
Key Phrases: Butterworth Heinemann, Transition Support, Kogan Page (more...)

Editorial Reviews

Review
'..the definitive text on how to implement a quality management system 'the right way'....written in plain English...a great read..
Momentum, June 2002. (Magazine of the Quality Society of Australasia)

'With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it.'
Quality World, May 2002

'Completely revised to align with ISO 9001:2000...it details the differences from the 1994 version and includes compliance and improvement questionnaires,tips for implementers, process flowcharts and a glossary of terms.'
Quality World, Dec. 2001

'a comprehensive and practical guide, covering over 250 necessary requirements a company must fulfil to achieve ISO 9000 status...includes useful check-lists, flow charts and related standards.'
Quality Today, Feb. 2002

REVIEW OF THIRD EDITION:
'This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation.'
European Quality -- Review

Review
'..the definitive text on how to implement a quality management system 'the right way'....written in plain English...a great read..
Momentum, June 2002. (Magazine of the Quality Society of Australasia)

'With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it.'
Quality World, May 2002

'Completely revised to align with ISO 9001:2000...it details the differences from the 1994 version and includes compliance and improvement questionnaires,tips for implementers, process flowcharts and a glossary of terms.'
Quality World, Dec. 2001

'a comprehensive and practical guide, covering over 250 necessary requirements a company must fulfil to achieve ISO 9000 status...includes useful check-lists, flow charts and related standards.'
Quality Today, Feb. 2002

REVIEW OF THIRD EDITION:
'This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation.'
European Quality

See all Editorial Reviews

Product Details

• Paperback: 688 pages
• Publisher: Butterworth-Heinemann; 4 edition (November 15, 2001)
• Language: English
• ISBN-10: 0750644516
• ISBN-13: 978-0750644518
• Product Dimensions: 9.2 x 6.4 x 1.6 inches
• Shipping Weight: 2.2 pounds
• Average Customer Review: 4.7 out of 5 stars See all reviews (11 customer reviews)
• Amazon.com Sales Rank: #803,338 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

25 of 25 people found the following review helpful:

5.0 out of 5 stars ISO 9000 Quality Systems Handbook 4th Edition - David Hoyle, April 18, 2002

By	Denholm Kendall (Markham, Ontario Canada) - See all my reviews

With the introduction of the ISO 9001:2000 standard, a number of publications offering ideas, advice and assistance to anyone who have been charged with implementing quality systems, have made their appearance on the bookshelves. The ISO 9000 Quality Systems Handbook 4th Edition, by David Hoyle is one of the best I have read on this subject. In this 4th edition, David analyzes each section, clause and requirement of the ISO 9001:2000 standard in detail.

David Hoyle has over 30 years experience in quality Management and has authored or co-authored more than five books on ISO 9000. He is also the director of Transition Support, a firm that provides training and consulting in business improvement.

The book is easy to understand and is suitable for students, managers, instructors as well as auditors. The novice ISO practitioner as well as the seasoned ISO 9000 enthusiast will find this book a valuable tool when implementing ISO 9000 quality management systems. For those making the transition from the 1994 version of the standard, this book helps to point out the changes from the 1994 to the 2000 standard.

The standard has changed considerably. In the 4th edition, the meaning of each of the requirements of the ISO 9001:2000 standard is explained in detail and some of the sometimes confusing ISO language is clarified. The author explains why each of the requirements is necessary. He shows how each requirement links to the eight quality management principles on which the ISO 9001:2000 standard was based. The book gives practical guidance on implementing each requirement. This is the strong point of the book.

After introducing some basic quality concepts, the book explains the role, the origins and application of the ISO 9000 family. The succeeding chapters, 4 through 8, correspond to each of the five sections of the standard. This makes it easy when looking for help in understanding and implementing a certain requirement of the standard.

The 4th edition has a summary, a questionnaire that provides food for thought for the reader, and a list of references at the end of each chapter. A glossary and a list of related websites are included in the appendix.

The 4th edition of ISO 9000 Quality Systems Handbook will find a permanent place on your desk. Auditors will find this book indispensable.

10 of 10 people found the following review helpful:

5.0 out of 5 stars ISO9001 deeply explained, August 22, 2002

By	Paulo A N Morganho (Paco-de-arcos Portugal) - See all my reviews

If you consider ISO9001 more than a paper on the wall then you should read this book. The author tells you what to do rather than a detailed prescription of how to do it. But more important he explains the reason of each ISO9001 requirement. This helps anybody that works with this standard to think about what the rational behind and how does this fit in each business.

Everybody should understand first and implement after and that's the purpose of this book: to deeply understand the standard in order to create or transform your management system (and by this way the quality system) into a customer driven management system

9 of 9 people found the following review helpful:

5.0 out of 5 stars Review by ISO 9000 audit specialist, March 25, 2002

By	Jane M. Bikenstock (Campbell, CA United States) - See all my reviews (REAL NAME)

Contrary to the views of another reviewer, this book is not out of date.

The ISO 9000 Quality Systems Handbook (Nov. 15, 2001) is an in-depth presentation of the requirements of the ISO 9001:2000 standard. I purchased five other books that offered an interpretation of the standard, and all were brief and incomplete by comparison.

"What on earth do they mean by that?" is the most common statement that people make when working with the ISO standard. This book presents each requirement in the standard and then tells, 1.) What it means, 2.) Why it is necessary, and 3.) How it is implemented. The explanation is complete and easily understood by anyone. A product like this is what is needed to understand what to do, and how to go about doing it when working with the ISO 9001:2000 standard. Companies transitioning to the new standard are assisted with a comparison of requirements to the prior standard.

This book was recommended to me by an ISO 9000 registrar auditor who stated that it is being used as part of the training for their own auditors. I am a writer of ISO 9001 auditing materials. To prepare my own product, I found it necessary to read what was available in the marketplace that explained the requirements of the ISO 9001:2000 standard. I believe that this is the most comprehensive and best product available. I highly suggest this book to anyone who will be working with the ISO 9001:2000 standard.