Leadership and the Art of Conversation: Conversation as a Management Tool (Paperback)

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Master the Art of Conversation -- Review

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Master the Art of Conversation

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Product Details

• Paperback: 224 pages
• Publisher: Prima Lifestyles; illustrated edition edition (May 28, 1997)
• Language: English
• ISBN-10: 0761510303
• ISBN-13: 978-0761510307
• Product Dimensions: 8.4 x 5.7 x 0.4 inches
• Shipping Weight: 6 pounds
• Average Customer Review: 4.9 out of 5 stars  See all reviews (8 customer reviews)
• Amazon.com Sales Rank: #560,552 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

5.0 out of 5 stars You need not be a manager to read this gem!, November 25, 1999

By A Customer

Don't let the first chapter discourage you from reading this amazing book. Although written with managers in mind anyone can benefit from its wise statements. Krisco delivers all he promises in his introduction. You will learn about listening filters, coaching others, couching your ideas so that people will listen. This book is full of insights and pithy sayings that will make you reflect upon your whole life not just your work life. You will learn to understand the "little voice" in your head and learn about listening filters. This book will make you a leader. A leader is described by Krisco as someone who consistently produces extraordiny results. I just completed reading this book and intend to revisit it many more times. I highly recommend this extraordinary work!

3 of 3 people found the following review helpful:

5.0 out of 5 stars It helps me understand and influence people everyday, September 30, 2000

By A Customer

This book is an easy read and has step by step techniques that are easy to use. It focuses on understanding distinctions of why people say something and then tries to help put it in a catagory that you can handle with a leadership decision to motivate and coach. Many times I was able glean powerful tools off just one page. I am just finishing my first year as a successful sales manager. Thank you Kim

2 of 2 people found the following review helpful:

5.0 out of 5 stars excellent, engauging and very useful, February 10, 1999

By A Customer

First of all, the book makes you aware of the "distinctions" and it is a powerful tool in managing communication. The next is the concept of shifting your emphasis from the "past" to "future" and then to "present", to enable effective actions and change in behaviour. This is a practiceable, effective tool that managers or team leaders can use and establish good control on conversational situations. The mere awareness of different possibilities itself can enhance one's competitiveness.