Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success (Paperback)

by Kevin Freiberg (Author), Jackie Freiberg (Author) "Isn't it nuts for a company to ... like to keep prices at rock bottom?..." (more)
Key Phrases: most productive work force, outrageous service, ramp agents, Southwest Airlines, Colleen Barrett, Herb Kelleher (more...)

Editorial Reviews

From Publishers Weekly
Southwest Airlines began operating in 1971 with four planes serving three cities and with revenues of $2 million. In 1995, the company had 224 planes serving 45 cities and revenues of almost $3 billion. Moreover, the company has made a profit every year since 1973, one of the few airlines that can make that claim. The authors, a husband and wife who are partners in a San Diego consulting firm, attribute much of Southwest's success to the willingness of its management, led by chairman Herb Kelleher, to be innovative. Southwest's primary operating philosophy is low fares and lots of flights. To make this formula work, Southwest management has created a culture where employees are treated as the company's number one asset. The Freibergs list a number of things the airline management does to benefit its employees, including such programs as profit-sharing and empowering employees to make decisions. Southwest also mixes in New Age management techniques, such as celebrating different milestones, and letting love play a part in running the airline (the company's stock ticker symbol is LUV). The Freibergs state up front that their work is not an expose and make no apologies for presenting a very positive and optimistic view. While the success the airline has achieved is worthy of study, some critical analysis would have made for a more worthwhile presentation. Photos. 150,000 first printing; $300,000 ad/promo.
Copyright 1996 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

From Library Journal
Business trainers and principals of their own consulting company, the Freibergs draw from personal interviews, surveys, and extensive research in telling the story of Southwest Airlines, which has been profitable for over 23 years at a time when the airline industry has been troubled with fare wars, layoffs, and soaring operating costs. The authors discuss Southwest's philosophy under the leadership of its dynamic and charismatic CEO, Herb Kelleher, who attributes the company's success to its outstanding customer service; low fares and maintenance (no meals are served, only nuts); short-haul, high-frequency, point-to-point service; and a belief that employees come first. "LUV," Southwest's New York Stock Exchange ticker symbol and past advertising theme, represents the caring character of the company, which the authors emphasize to the point of sounding corny. Several chapters conclude with brief summaries entitled "Success in a nutshell," which cover the eccentric elements of Southwest's corporate culture. Recommended for readers who like that style.?Bellinda Wise, Nassau Community Coll. Lib., Garden City, N.Y.
Copyright 1996 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

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Product Details

• Paperback: 384 pages
• Publisher: Broadway (February 17, 1998)
• Language: English
• ISBN-10: 0767901843
• ISBN-13: 978-0767901840
• Product Dimensions: 8.2 x 5.5 x 1 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 4.1 out of 5 stars See all reviews (71 customer reviews)
• Amazon.com Sales Rank: #9,009 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

29 of 31 people found the following review helpful:

5.0 out of 5 stars A new Southwest Airlines employee agrees. . ., October 14, 1998

By A Customer

I have read the reviews about how this book is "mushy." I think maybe because they can't believe that a company this good really exists. I am a brand-new employee to SWA, and this book is given to every new employee at the day-long welcome class. After participating in the class, reading this book, and experiencing the SWA culture first-hand, I can safely say that the book does NOT exaggerate! The feel-good style emphasized over and over in the book is a reality. People care about each other. Everyday (as shown in the book) everyone is made to feel valuable--and it makes you want to work harder, work smarter, and spread the LUV. Others may "say" that's what they are doing, but somehow it always comes back to "the rules." Herb Kelleher and crew are breaking the rules--and showing the others how to make a profit while caring about the dignity and welfare of the SWA family. Great and easily read book. Highly recommended.

15 of 16 people found the following review helpful:

5.0 out of 5 stars Good Book on Management, December 23, 1999

By	Srinagesh (Colorado,CO USA) - See all my reviews

This is a good book on management. The authors discusses how SouthWest Airlines manages problems under tight constraints and intense competition. The book emphasises how "out of box" thinking helps achieve the results faster. It shows how the rules can be re-defined and make impossible to happen. It gives a whole new perspective on how Airlines should operate. It sets new records to be surpassed by itself. Gives good insights in to the corporate recruiting and retention of the employees. On a personal level, it is a good book on how to manage in difficult times, how to manage with limited resources, how to be optimistic, how with courage, determination and constancy of purpose one can overcome heavy odds in personal life to fulfill one's dreams. Every 15 days I read a new book on management/self-help. But this is the only book I continuously refer to again and again. It has changed my attitude altogether. I feel every corporation wishing to transform the work culture from dull and boring to interesting work place should give this book to every employee.

14 of 15 people found the following review helpful:

5.0 out of 5 stars An excellent read about an excellent company, June 26, 1999

By A Customer

If you've wondered how this small Texas airline outsmarted the larger giant airlines, read it all here. After reading this book, I was left with many ideas about how to incorporate more fun into my own work life, while increasing productivity. The corporate culture of Southwest is so ingrained into the employees! Fly with them, and notice how different their people are, and how they each seem to enjoy their job! I can't recommend this book highly enough.