Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act, Relate by Bernd H. Schmitt |
Experiential Marketing: A Practical Guide to Interactive Brand Experiences by Shaz Smilansky |
The Experience Economy: Work Is Theater & Every Business a Stage by B. Joseph Pine |
Managing the Customer Experience: Turning customers into advocates (Financial Times Series) by Shaun Smith |
by B. Joseph Pine & James H. Gilmore
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