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"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual." (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at the Sun)
Product Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual." (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at the Sun)
Product Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
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Inside This Book
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First Sentence:
rewarded for building empires (bigger department = bigger budget = more power). In 1980, Alvin Toffler wrote, "Today I believe we stand on the edge of a new age of synthesis. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
downstream information upstream, central staffers, seamless organizations, broad pay bands, meaningful chaos, seamless government, stretch objective, organize around outcomes, substitute parallel, care pairs, functional walls, generalist roles, forest units, steering team, seamless service Key Phrases - Capitalized Phrases (CAPs): (learn more)
Forest Service, Department of Labor, United States, Bob O'Neill, Assumptions Old, Bell Atlantic, National Performance Review, Customs Service, Henry Ford, Larry Fox, Project Spirit, Berlin Walls, Competing Against Time, Department of Defense, Free Press, National Geographic Society, Postal Service, Sheffield Ranger District, General Motors, Manage Consumable Items New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
rewarded for building empires (bigger department = bigger budget = more power). In 1980, Alvin Toffler wrote, "Today I believe we stand on the edge of a new age of synthesis. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
downstream information upstream, central staffers, seamless organizations, broad pay bands, meaningful chaos, seamless government, stretch objective, organize around outcomes, substitute parallel, care pairs, functional walls, generalist roles, forest units, steering team, seamless service Key Phrases - Capitalized Phrases (CAPs): (learn more)
Forest Service, Department of Labor, United States, Bob O'Neill, Assumptions Old, Bell Atlantic, National Performance Review, Customs Service, Henry Ford, Larry Fox, Project Spirit, Berlin Walls, Competing Against Time, Department of Defense, Free Press, National Geographic Society, Postal Service, Sheffield Ranger District, General Motors, Manage Consumable Items New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 34
books:
See all 34 books this book cites
5
books
cite this book:
- Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (Plume) by David Osborne on page 12, page 158, and Back Matter
- Renewal Factor by Robert Waterman on page 185, and Back Matter
- The Fifth Discipline: The Art & Practice of the Learning Organization by Peter M. Senge on page 16, and Back Matter
- Reinventing the Corporation by John Naisbitt on page 158, and Back Matter
- From Vision to Reality by Russell Linden in Front Matter, and Back Matter
See all 34 books this book cites
- Workbook for Seamless Government by Russell M. Linden in Back Matter
- Open System Management Volume 3: The Agency\'s Story: Fostering Collaboration Within (Vol 3) by DSW and Mary Anne P. Salmon, PhD Gary M. Nelson in Back Matter
- Working Across Boundaries: Making Collaboration Work in Government and Nonprofit Organizations (Jossey Bass Nonprofit & Public Management Series) by Russell M. Linden in Back Matter
- Defining Public Administration: Selections from the International Encyclopedia of Public Policy and Administration by Jay M. Shafritz Jr. on page 227
- Privatizing Toll Roads: A Public-Private Partnership (Privatizing Government: An Interdisciplinary Series) by Wendell C. Lawther in Back Matter
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