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Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series) (Hardcover)

by Cathy A. Costantino (Author), Christina Sickles Merchant (Author) "Customers complain..." (more)
Key Phrases: conflict management systems design, work environment disputes, pilot project coordinator, Chompist Company, Conflict Consultants, Anne Logan (more...)

3.7 out of 5 stars See all reviews (3 customer reviews)

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This item: Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series) by Cathy A. Costantino
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Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict (Joint Publication in the Jossey-Bass Management Series and t) by William L. Ury
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Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals by David B. Lipsky
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Editorial Reviews

Review
"A real contribution to advancing the field of systems design." (from the foreward by William L. Ury, coauthor of Getting to Yes and author of Getting Past No)

Product Description
Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.

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Product Details

Hardcover: 272 pages
Publisher: Jossey-Bass; 1 edition (November 10, 1995)
Language: English
ISBN-10: 0787901628
ISBN-13: 978-0787901622
Product Dimensions: 9.1 x 6.2 x 1.1 inches
Shipping Weight: 1.3 pounds (View shipping rates and policies)

Average Customer Review: 3.7 out of 5 stars See all reviews (3 customer reviews)

Amazon.com Sales Rank: #239,888 in Books (See Bestsellers in Books)

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Inside This Book (learn more)

First Sentence:
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Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
conflict management systems design, work environment disputes, pilot project coordinator, conflict management design, dispute systems design, joint practice committee, dispute arenas, dispute resolution specialist, dispute resolution practices, employee disputes, dispute resolution system, negotiated rule making, dispute resolution methods, external designer, internal specialist, organizational participants, organizational players, investor claims

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Chompist Company, Conflict Consultants, Anne Logan, Red River, Larry Terrence, Federal Securities Management Agency, Jeff Linton, Customer Service Department, Daniel Teznicki, United States, Myers-Briggs Type Indicator

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Citations (learn more)

This book cites 73 books:

Dispute Resolution by Stephen B. Goldberg on 5 pages
The Planning of Change by Warren G. Bennis on 4 pages
The Fifth Discipline: The Art & Practice of the Learning Organization by Peter M. Senge on page 27, Back Matter (1), and Back Matter (2)
Getting Past No: Negotiating with Difficult People by Roger Fisher on page 88, Back Matter (1), and Back Matter (2)
Emerging Practice of Organization Development by Walter Sikes in Back Matter (1), Back Matter (2), and Back Matter (3)

See all 73 books this book cites

8 books cite this book:

The Process of Business/Environmental Collaborations: Partnering for Sustainability by Alissa J. Stern in Back Matter
The Three Pillars of Public Management: Secrets of Sustained Success by Ole Ingstrup in Back Matter
A History of Alternative Dispute Resolution: The Story of a Political, Social, and Cultural Movement by Jerome T. Barrett on page 229
The Supervisor's Big Book of Answers by Paula J. MacLean on page 34
PHR/SPHR: Professional in Human Resources Certification Study Guide by Anne Bogardus in Back Matter

See all 8 books citing this book

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What Do Customers Ultimately Buy After Viewing This Item?

	82% buy the item featured on this page: Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series) 3.7 out of 5 stars (3) $45.00
	6% buy Resolving Conflicts at Work: Eight Strategies for Everyone on the Job $13.46
	5% buy The Eight Essential Steps to Conflict Resolution 4.6 out of 5 stars (8) $10.17
	3% buy The Mediator's Handbook 4.9 out of 5 stars (7) $16.47

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Customer Reviews

3 Reviews

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3.7 out of 5 stars (3 customer reviews)

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16 of 22 people found the following review helpful:

5.0 out of 5 stars An invaluable resource for OD, HR and conflict mgt pros., August 1, 1996

By A Customer

This book contributes mightily to defining how the emerging field of conflict management differs from organizational development, and what they share in common. For this alone it is worth the cover price. But the authors don't stop there. The book is full of practical strategies for developing conflict management systems. And its techniques reflect real world experience, not just theory! But, as a practitioner in this field, I can't say enough thanks to Constantino and Merchant for deepening the exploration of this very important new field!

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2 of 2 people found the following review helpful:

3.0 out of 5 stars Designing Conflict Management Systes, Costantino & Merchant, October 6, 2007

By	A. Kate (New Zealand) - See all my reviews (REAL NAME)

This was a comprehensive, practical-theoretical look at designing dispute resolution systems in business and governmental organisations.

I found it a practical as well as informative book, which will continue to be a handy reference for those doing dispute systems design.

The authors take Ury, Brett & Goldberg's earlier book: Getting Disputes Resolved: Designing Systems to Cut the Cost of Conflict, Jossey-Bass, CA, 1988, into the new areas of application, addressing new issues which adds informative review and new techniques to that original text in DSD.

Costantino and Merchant include sections on:
The Designer as Role Model, Traps and Pitfalls for Designers,and
Organizational Assessment - looking at the big picture in a thorough manner before offering any suggestions.

The book is arranged in 3 sections: Coping with Conflict in Organizations,
Designing and Improving Conflict Management Systems, and Making the System Work. I particularly liked their metaphors, such as "the dark side of Dispute Systems Design", and "Resistance and constraints: having tea with your demons". Indeed a refreshing and welcome addition in the field.

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3 of 4 people found the following review helpful:

3.0 out of 5 stars Desinging Conflict Systems, February 13, 2003

By	"jshani" (Moreno Valley, CA United States) - See all my reviews

This book offers a great deal of theory and not enough real world applicability. Some of the reading is difficult to digest.

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