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Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern (Jossey-Bass Business & Management Series)
 
 
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Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern (Jossey-Bass Business & Management Series) (Paperback)

by Robert Bruce Shaw (Author) "The reality of today's business environment is clear: embrace change or die..." (more)
Key Phrases: collaborative capital, trust imperatives, trust threshold, General Electric, Jack Welch, Steve Kerr (more...)
5.0 out of 5 stars  (2 customer reviews)

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Editorial Reviews

Midwest Book Review
Robert Shaw's Trust In The Balance: Building Successful Organizations On Results, Integrity, And Concern presents a blueprint for building communities of trust within business settings. Shaw argues persuasively that the task of building trust in business settings in becoming increasingly complicated in an era of such high-tech telecommunications as email and video-conferencing. With companies becoming larger and more global the problems of trust building are further complicated. Shaw proposes a number of simple steps to foster trust in the new business atmosphere. He emphasis that trust is a key element of competitive success and explains that, in order to survive in today's complex economy, companies must communicate well both internally and externally, and must weather the changes and reorganizations required for increased efficiency. Trust In The Balance is "must" reading for anyone charged with the responsibility for succeeding in today's competitive business environment.

Review
"I believe there's no neutrality in business (for example, you're either gaining market share or losing it). Likewise, your business success is either enhanced by trust or held back by distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first." --Craig E. Weatherup, CEO, Pepsi-Cola Company

"Trust in the Balance is an absorbing discussion of our desperate need to attAnd to the human necessity to feel safe within and without organizations. Shaw has produced an extremely readable and practical guide to paving a trail of trust into the twenty-first century." --Jim Kouzes, coauthor, The Leadership Challenge and Credibility, and chairman and CEO, TPG/Learning Systems

"The relationship between organization effectiveness and organization climate is a major issue for leaders and culture setters. Robert Shaw has pinpointed the essential linchpin--trust. His practical yet profound guide on how to develop and maintain a high-trust organization will be a welcome addition to any manager's bookshelf." --Richard Beckhard , coeditor, The Organization of the Future, and principal, Beckhard Associates

"Trust is a critical component in managing change and executing strategy, both so necessary to driving bottom-line results. The dilemma for managers at all levels is that when we need more trust in our organizations to achieve our goals, we are experiencing a loss of trust. Trust in the Balance is a must-read for managers and leaders who want to better understand how to build trust in their organizations and achieve a stronger bottom-line performance." --Eileen Kraus, chairman, Fleet Bank Connecticut

See all Editorial Reviews

Product Details

  • Paperback: 242 pages
  • Publisher: Jossey-Bass; 1st. Ed edition (March 25, 1997)
  • Language: English
  • ISBN-10: 0787902861
  • ISBN-13: 978-0787902865
  • Product Dimensions: 8.8 x 5.9 x 0.7 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: