Designing and Using Organizational Surveys: A Seven-Step Process (Jossey Bass Business and Management Series) (Hardcover)

~ Allan H. Church (Author), Janine Waclawski (Author), Allen I. Kraut (Foreword) "Two of the most important components of an effective organizational survey effort are involvement in and commitment to the process..." (more)
Key Phrases: survey administration process, survey administration plan, using organizational surveys, Step One, Step Five, Step Two (more...)

Editorial Reviews

Review

"In my view, this book is simply the best, A to Z resource for organizational survey and assessment practitioners available. . . . A fresh and lucid perspective that inextricably links theory and practice. Comprehensive and practical, the seven-step process approach provides a closed-loop blueprint for designing and implementing organizational surveys that work!" (Salvatore V. Falletta, manager, global HR research, Intel Corporation)

"The many tools that Church and Waclawski offer alone make this book a treasure chest. . . . A considerable array of figures, examples, and samples that are helpful to the experienced and inexperienced practitioner (and consultant), including sample scripts and content for communications and focus groups." (David W. Bracken, partner, Mercer Delta Counseling, LLC)

"A great primer on organizational surveys. Church and Waclawski integrate into their approach to surveying both the science of the field and the art of practice in dynamic organizations. . . . Will provide valuable discussions among even the most seasoned professionals as well as insight for those just starting out in the field." (Karen B. Paul, manager, HR Measurement Systems)

Product Description

The survey process is a highly complex and situationally dependent one, in need of careful management. If poorly designed and administered, surveys can create disappointment and even disaster. Little has been written so far for those responsible for designing and implementing surveys in organizations. These authors have drawn on their extensive consulting experience to develop a concise, pragmatic, seven-step model covering the entire process, from initiation, to final evaluation, to making the results meaningful to the future of the organization. They pay special attention to the political and human sensitivities concerned and show how to overcome the many potential barriers to a successful outcome.

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Product Details

• Hardcover: 320 pages
• Publisher: Pfeiffer; 1 edition (March 28, 2001)
• Language: English
• ISBN-10: 0787956775
• ISBN-13: 978-0787956776
• Product Dimensions: 8.9 x 6.2 x 1.2 inches
• Shipping Weight: 15.2 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon.com Sales Rank: #151,700 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars Superbly written, very practical, with technical excellence and integrity, August 9, 2006

By	Jonathan Troper - See all my reviews (REAL NAME)

Church and Waclawski deliver exactly what practitioners needed - a book on how to bring the critical people together to form a team, discover the deeper purpose for going forward, design a technically excellent and user-friendly survey, analyze and report the data, and build on the findings to promote action in the organization. Each chapter contains some very useful political wisdom along with descriptions of the survey process.

With a crystal clear style, the authors explain challenging concepts clearly enough for learners and senior practitioners alike. This book stands out as the most important on the topic today.

In a future edition, I would like to see a special section comparing advanced modeling methods including relative weights analysis. It should make them comprehensible to users who have had some statistics, but aren't stats mayvens.