The Five Dysfunctions of a Team: A Leadership Fable (J-B Lencioni Series) (Hardcover)

~ (Author) "Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare..." (more)
Key Phrases: green banana, next dysfunction, five dysfunctions, Team Kathryn, Team Nick, Jeff Shanley (more...)

Editorial Reviews

Amazon.com Review

Once again using an astutely written fictional tale to unambiguously but painlessly deliver some hard truths about critical business procedures, Patrick Lencioni targets group behavior in the final entry of his trilogy of corporate fables. And like those preceding it, The Five Dysfunctions of a Team is an entertaining, quick read filled with useful information that will prove easy to digest and implement. This time, Lencioni weaves his lessons around the story of a troubled Silicon Valley firm and its unexpected choice for a new CEO: an old-school manager who had retired from a traditional manufacturing company two years earlier at age 55. Showing exactly how existing personnel failed to function as a unit, and precisely how the new boss worked to reestablish that essential conduct, the book's first part colorfully illustrates the ways that teamwork can elude even the most dedicated individuals--and be restored by an insightful leader. A second part offers details on Lencioni's "five dysfunctions" (absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results), along with a questionnaire for readers to use in evaluating their own teams and specifics to help them understand and overcome these common shortcomings. Like the author's previous books, The Five Temptations of a CEO and Obsessions of an Extraordinary Executive, this is highly recommended. --Howard Rothman

From Publishers Weekly

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group. 100,000 first printing.

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Product Details

• Hardcover: 229 pages
• Publisher: Jossey-Bass; 1 edition (April 11, 2002)
• Language: English
• ISBN-10: 0787960756
• ISBN-13: 978-0787960759
• Product Dimensions: 8.4 x 5.8 x 1 inches
• Shipping Weight: 13.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars  See all reviews (279 customer reviews)
• Amazon.com Sales Rank: #276 in Books (See Bestsellers in Books)

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  #1 in	Books > Business & Investing > Organizational Behavior > Workplace
  #1 in	Books > Business & Investing > Management & Leadership > Management Science
  #1 in	Books > Business & Investing > Management & Leadership > Teams

• This is item 3 in The Leadership Fable Series.

Customer Reviews

Most Helpful Customer Reviews

41 of 41 people found the following review helpful:

5.0 out of 5 stars Best book I've read on teamwork, November 7, 2009

By	Benjamin Daniel - See all my reviews (REAL NAME)

Apparently, I'm the only one on the planet who hasn't heard of Patrick Lencioni (I bought this book after reading the delightful foreword he wrote in Emotional Intelligence 2.0). Let's just say I'm very happy to be in the know. Here's why:

I'm not a fan of fables, but this book is different. Lencioni's fictional team is believable, and the problems they encounter in the book are similar to issues I have faced, and continue to face, at work. In most companies, leaders are afraid of healthy debate and being challenged by their staff. In this book, Kathryn (the leader) encourages such debate, and illustrates an effective method for tackling the five dysfunctions of a team, which are:

1. Absence of trust,
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results.

The process by which she engages her team in debate to address tough issues productively is pretty groundbreaking. The book motivated me to be objective, not easily moved by emotions, in order to make tough decisions that need to be made for the betterment of my team.

22 of 27 people found the following review helpful:

5.0 out of 5 stars Excellent book, March 13, 2004

By	Gregory J. Blencoe (Oak Ridge, TN) - See all my reviews (REAL NAME)

The Five Dysfunctions of a Team is an interesting, easy to read fictional story about a Silicon Valley company in a turnaround situation. Lencioni did a really good job of creating characters that everybody can relate to.

The one theme that I took from this book is the importance of open, frank communication between team members. That is the core of the five dysfunctions. Most of the time when people are in a group setting, their primary goal is not to get the job done right, but instead it is to not offend other members of the group. This leads to some terrible decision making since nobody ever objects to bad ideas for fear of making another co-worker look bad. This book drives home the important point that conflict in groups is good as long as it is respectful because it leads to much better decision making.

In addition, as another reviewer mentioned, one of the most impressive parts of the book is that the author doesn't shield you from the fact that there is going to be some pain and struggle when working through problems. As a reader, there are a few times when I genuinely wondered: "Are they going to make it?" This is important since in real life you will probably wonder the same thing when you hit some obstacles along the way.

I highly recommend this book.

Greg Blencoe
Author, The Ten Commandments for Managers

44 of 57 people found the following review helpful:

5.0 out of 5 stars Finally! Another VERY helful and applicable management book!, October 22, 2003

By	Manny Hernandez "Author of Ning For Dummies" (Bay Area, CA) - See all my reviews (TOP 100 REVIEWER)

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By dedicating 90% of his book to a so-called leadership fable, Patrick Lencioni very effectively conveys the very essence of the model he proposes in order to deal with dysfunctional teams. Though the story he presents is that of a hypothetical newly appointed CEO of a distressed start-up and (in the beginning of the story) her highly dysfunctional executive team, the model is perfectly applicable to any team throughout most organizations.

The model consists of a pyramid with the five dysfunctions of a team (from the bottom, up):
1) Absence of trust: stemming from an unwillingness in the team members to be vulnerable and genuinely open up with one another about their mistakes and weaknesses.
2) Fear of conflict: inability to engage in unfiltered, passionate (yet constructive, though it may strike you as odd) debate.
3) Lack of commitment: no buy in and commitment can be expected when ideas and opinions have not been aired and genuinely taken into consideration prior to a decision.
4) Avoidance of accountability: without commitment to a clearly defined set of goals, team members will hesitate to call their colleagues on their actions and behaviors that are counterproductive for the team.
5) Inattention to results: Lencioni brings it all home through the realization that avoidance of accountability leads to a state where team members tend to put their individual needs above the team's collective goals.

Throughout the last leg of his book, Lencioni contrasts how dysfunctional teams behave by comparing them to a cohesive team in the case of each of the five dysfunctions. He also provides suggestions on overcoming each of the dysfunctions and insights into the role of the leader in this process, all in a very structured and to-the-point way. Complementing this, he provides a Team Assessment tool to help determine where your team is at in terms of each of the five elements of the model.

As much as the book can be digested without too much trouble in 2-3 straight hours, it is inevitable (unless you are fooling yourself or you operate in a very healthy team) to have your managerial wheels in your mind turning at full speed by the time you are done with it. As a manager and an avid reader, I welcomed this book with open arms because I found it to be very useful and readily applicable. Now comes my challenge in putting it to use.