Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (Paperback)

~ (Author), (Author) "Ask yourself this question: Do I need encouragement to perform at my best?..." (more)
Key Phrases: set clear standards, people doing things right, seven essentials, The Seven Essentials of Encouraging, Celebrate Together, The Encouragement Index (more...)

Editorial Reviews

Amazon.com Review

Leadership authorities James M. Kouzes and Barry Z. Posner say employees perform best when their contributions are genuinely appreciated. Unfortunately, the two contend, most executives have not mastered the decidedly soft-management skill of "encouragement" that fosters such behavior. In Encouraging the Heart, they examine how this type of compassionate supervision is becoming a critical part of successful management today, and through example and suggestion they describe how readers can establish the process in their own businesses.

This is not a book about glad-handing and backslapping, gold stars, and payoffs. It's about the importance of linking rewards and appreciation to standards of excellence. It's about why encouragement is absolutely essential to sustaining people's commitment to organizations and outcomes. It's about the hard work it takes to get extraordinary things done in organizations, and it's about ways to enhance your own ability in--and comfort with--recognizing and celebrating the achievements of others.

The book's opening section introduces their concept of the caring leader; the second outlines their "seven essential principles" for encouraging workers; the third explains how the process can be personalized and describes 150 additional suggestions for implementing it. --Howard Rothman --This text refers to an out of print or unavailable edition of this title.

Review

"Beyond the terrific stories and examples, Encouraging the Heart is a wonderful tool for creating a workforce that cares. In today's economy of job-hopping and nanosecond loyalty, can anything be more valuable?" (Patrick Lencioni, author, The Five Temptations of a CEO, and president, The Table Group)

"Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy-to-read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement. It's a wonderful mix of research findings and practical observations drawn from the authors' extensive experience with leaders." (William C. Byham, Ph.D., president and CEO, Development Dimensions International) --This text refers to an out of print or unavailable edition of this title.

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Product Details

• Paperback: 224 pages
• Publisher: Jossey-Bass; 1 edition (January 21, 2003)
• Language: English
• ISBN-10: 0787964638
• ISBN-13: 978-0787964634
• Product Dimensions: 8.4 x 5.5 x 0.7 inches
• Shipping Weight: 8 ounces (View shipping rates and policies)
• Average Customer Review: 4.5 out of 5 stars  See all reviews (17 customer reviews)
• Amazon.com Sales Rank: #31,071 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

31 of 32 people found the following review helpful:

5.0 out of 5 stars Seven Essentials to Encouraging the Heart., November 14, 2000

By	Turgay BUGDACIGIL (Istanbul, Turkey) - See all my reviews (TOP 1000 REVIEWER)

This review is from: Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (J-B Leadership Challenge: Kouzes/Posner) (Hardcover)

"We're living in a time that holds great promise. New developments in pharmaceuticals and biotechnology promise that some of the deadliest and most disabling diseases may be cured or at least better managed. New information technologies promise not only to connect us globally and to create whole new forms of commerce but also to foster peace and expand the reaches of our educational systems. Fledgling democratic movements promise to free people from centuries of tyranny and fear. But what is a promise without hope-hope that these promises will be kept? Bold leadership is required if we are to keep these hopes alive...Encouraging the Heart is ultimately about keeping hope alive. Leaders keep hope alive when they set high standards and genuinely express optimism about an individual's capacity to achieve them. They keep hope alive when they give feedback and publicly recognize a job well done. They keep hope alive when they give their constituents the internal support that all human beings need to feel that they and their work are important and have meaning. They keep hope alive when they train and coach people to exceed their current capacities. Most important, leaders keep hope alive when they set an example. There really is nothing more encouraging than to see our leaders practice what they preach" (from the Introduction).

In this context, James M. Kouzes and Barry Z. Posner identify seven essentials to encouraging the heart. According to Kouzes and Posner, when leaders do their best to encourage the heart, they:

1. Set clear standards- The first prerequisite for encouraging the heart is to set clear standards (goals and values or principles). To be successful in encouraging the heart, it's absolutely critical that everyone cherish a common set of standards. It's certainly not very encouraging to be in the dark about what we're expected to achieve, or never to know where we stand relative to what's important. Only when we know the standards can we set our sights for success.

2. Expect the best- High expectations or low expectations both influence other people's performance. Only high expectations have a positive impact on actions and on feelings about oneself. Thus, passionately believing in people and expecting the best of them is another prerequisite to encouraging the heart.

3. Pay attention- One way of showing you care is to pay attention to people, to what they're doing, and to how they're feeling. If you are clear about the standards of behavior you're looking for and you believe and expect that people will perform like winners, then you're going to notice lots of examples of people doing things right, and doing the right things.

4. Personalize recognition- Before recognizing someone, the best leaders get to know people personally. They learn about their likes and dislikes, their needs and interests. They observe them in their own settings. Then, when it comes time to recognize a particular person, they know a way to make it special, meaningful, and memorable.

5. Tell the story- Although the live example is the most powerful of ways to publicize what people do to exemplify values, there are other media available to leaders. Newsletters, annual reports, advertisement, even voice mail and e-mail can be used to encourage the heart and teach positive stories about what people do to exemplify our values. These media sure are a lot more powerful than posting our values on a wall somewhere.

6. Celebrate together- Public ceremonies bring people closer together. As we move to a more virtual world, where communication is by voice mail, e-mail, cell phone, videoconference, and pager, it's becoming ever more difficult for people to find opportunities to be together. We are social animals, and we need each other. Those who are fortunate enough to have lots of social support are healtier human beings than those who have a little. Social support is absolutely essential to our well-being and to our productivity. Celebrating together is one way we can get this essential support.

7. Set the example- Setting the example for encouraging the heart starts by giving youself permission to do so. It starts with putting it in your daily planner. It starts with putting a sign by your door. It starts when you talk to everyone about it. It starts when you turn a routine task into something fun. It starts by giving to others first. It starts when you get personally involved. When leaders do get personally involved in encouraging the heart, the results are always the same: the receiver and the giver both feel uplifted. The reflection in the mirror is the one you portray.

Highly recommended.

18 of 18 people found the following review helpful:

5.0 out of 5 stars Valuable Insights...Practical Advice, March 1, 2002

By	Robert Morris (Dallas, Texas) - See all my reviews (TOP 50 REVIEWER)    (REAL NAME)

This review is from: Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (J-B Leadership Challenge: Kouzes/Posner) (Hardcover)

Those who have already read Kouzes and Posner's The Leadership Challenge will immediately realize that this volume provides a deeper examination of the concepts introduced in Part Six ("Encouraging the Heart") of the previously published work. After introducing and then discussing five "leadership practices common to successful leaders" and ten "behavioral commitments" among those leaders studied iwhile preparing to write The Leadership Challenge, Kouzes and Posner focus on recognizing contributions (i.e. linking rewards with performance) and celebrating accomplishments (i.e. valuing the victories) in Part Six. In this volume, these two "leadership commitments" receive their full attention. The material is carefully organized within 12 chapters which range from "The Heart of Leadership" to "150 Ways to Encourage the Heart." Why did they write this book? There are four reasons.

Practicality: "We wanted to offer a set of principles, practices, and examples that would provide leaders with a repeatable process -- a set of essential actions --they could apply in their own settings."

Principle: "In this book, we not only demonstrate that encouraging the heart is not soft; we show how powerful a force it is in achieving high standards and stretch goals."

Curiosity: "We've been intrigued for some time by this finding that] "female constituents do not report that their leaders encourage the heart any more than do male constituents, regardless of the gender of their leader] and we wanted to explore the practice in depth to see if we could understand more about these differences."

Finally, "...because we wanted to add our voices to the discussion of soul and spirit in the workplace."

Kouzes and Posner note that the word "encouragement" has its root in the Latin word "cor" which literally means "heart." (So does the word "courage.") To have courage is to have heart. To encourage -- to provide with or give courage -- literally means to give others heart. For me, there are at least three especially important core concepts: First, love what you do. Love those for whom you are responsible. And love them enough to set high standards for them and then give them hope that you and they can meet those standards. Second, don't think of leadership in terms of position, title, power, status, etc. Rather, think of it in terms of initiative. Encourage, recognize and reward initiative whenever and wherever you find it throughout your entire organization. Third and finally, practice what you preach and do that every day. The most effective leaders care....and care deeply. They have credibility because their values and behavior are in unshakable alignment. They have earned others' trust.

Those who share my high regard for this book are urged to check out David Maister's Practice What You Preach, Tim Sanders' Love Is the Killer App, David Whyte's The Heart Aroused, and Larry Davis' Pioneering Organizations.

16 of 16 people found the following review helpful:

5.0 out of 5 stars An Important Book for Keeping Good Employees, November 8, 1999

By	Lucy Gill, Management Consultant (Northern California) - See all my reviews

This review is from: Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (J-B Leadership Challenge: Kouzes/Posner) (Hardcover)

Other books on leadership only tip their hats to the notion of motivating people. "Encouraging The Heart" actually shows you how to do it successfully. This book fleshes out, with stories and examples, the specific ways to let people know that they are truly appreciated and valued.

Some employees quit just to find a better paying job, but it's usually the lack of rewards and appreciation that start employees looking around in the first place. Rewarding and recognizing others is essential to keeping good employees-and Kouzes and Posner show you how to do it. While some leaders are naturals at touching people's hearts, most of us have a lot of learn. This important book is a great guide.