Forces for Good: The Six Practices of High-Impact Nonprofits (J-B US non-Franchise Leadership) (Hardcover)

~ Leslie Crutchfield (Author), (Author)
Key Phrases: great nonprofits, nonprofit allies, formal affiliates, City Year, Share Our Strength, Teach For America (more...)

Editorial Reviews

Review

"Cleverly chosen examples show how the best achieve their impact."  (The Economist, Saturday 8th December 2007)

"These are important findings, and not just for NGOs: traditional for-profit companies could probably learn a thing or two"  -- Economist.com, December 2007

"This book goes beyond social businesses to delve into broader issues of poverty, offers an interesting alternative model for us to consider as we contemplate social action." (The Globe and Mail, 02/20/08)

Voted Top Ten Book of the Year, 2007 --The Economist

Recipient of the Association of Fundraising Professionals Skystone Ryan Prize for Research, 2008

Recipient of the Axiom Business Book Award in the Philanthropy/Charity /Nonprofit category, 2008 "Author with Valley roots help nonprofits partner with others in communities to share their missions." (Fresno Bee)

"…the books strength is how well it translates business practices and philosophies." (Library Journal, Dec 15, 2007)

"Cleverly chosen examples show how the best achieve their impact."  (The Economist, Saturday 8th December 2007)

"These are important findings, and not just for NGOs: traditional for-profit companies could probably learn a thing or two"  (Economist.com, December 2007)

"They found that one quality that makes great nonprofits great." (beth.typepad.com/blog, 10/30/2007)

"FFG provides many more examples of stellar leadership at work…" (crosswalk.com, 10/30/2007)

"Non profit organizations with budgets big and small can make a notable impact in their fields… The book, which was in its third printing before it was released Friday, identifies six practices. . ." (Washington Times, 10/29/2007)

5-Star Review: " The book does not get bogged down in reams of data… rather is carried by stories told—stories that are dramatic, heart warming . . ." (About.com, 10/22/2007)

"FFG is significant because it really defines the new world we are living in." (Eric Swanson.blogspot, 10/22/2007)

"Through extensive surveys and interviews, the authors develop six practices common to high-impact nonprofits: offering advocacy efforts and service, harnessing market forces and leveraging the power and resources of business, engaging individuals from outside the organization, working with and through other organizations, learning to adapt, and sharing leadership by empowering others." (Booklist, 10/15/2007)

Image of the book and announcement of the book featured on the main page. (City Year, e-newsletter, 09/20/2007)

"Whether you're a nonprofit leaders, a philanthropist, a business exec, a donor, or a volunteer, you will find something that inspires you to be an even more effective catalyst for lasting social change." (thesocialedge.com)

Review

"Crutchfield and McLeod Grant have made a significant contribution with a Very Big Idea–the shift in focus from building an organization to building a movement. Inspired and inspiring, this book can change the way the world works by changing how leaders think."
—Jim Collins, author, Good to Great, and coauthor, Built to Last

"The [nonprofits] having the greatest impact these days are those that have moved beyond old traditions. They are entrepreneurial, adaptive, externally-oriented, and sometimes a little messy. Working together, they are not only trying to fix problems, but also reform whole systems. For people who want to change the world—and who doesn’t?—this book provides an invaluable road map. Bravo!"
—David Gergen, professor of public service and director, Center for Public Leadership, Harvard University’s Kennedy School of Government

"Global problems like abject poverty and climate change require innovative, scaleable solutions. We have so much to learn from these six practices because they’re what lead to wide-scale social change."
—Larry Brilliant, executive director, Google.org and Sheryl Sandberg, board member, Google.org, and vice president, Google.com

"If you’re a funder, you have to read this book. It will frame how you think about lasting impact and greatly enhance your due diligence. The six practices should be your six principles of grantmaking."
—Edward Skloot, president, The Surdna Foundation

"[This book] frees entrepreneurs from the distraction of conventional management measurements. Instead, its findings say, ‘Go ahead and change the world!’ Indeed! This is the only true bottom line."
—Bill Drayton, chair and CEO, Ashoka: Innovators for the Public, and chair, Youth Venture

"Anyone who wants to affect systemic change and make a lasting difference in the world should read this important book and take its lessons to heart."
—J. Gregory Dees, professor, Center for the Advancement of Social Entrepreneurship, Duke University’s Fuqua School of Business

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Product Details

• Hardcover: 336 pages
• Publisher: Jossey-Bass; 1 edition (October 19, 2007)
• Language: English
• ISBN-10: 0787986127
• ISBN-13: 978-0787986124
• Product Dimensions: 9.1 x 6.3 x 1.2 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 4.6 out of 5 stars  See all reviews (19 customer reviews)
• Amazon.com Sales Rank: #17,135 in Books (See Bestsellers in Books)

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  #10 in	Books > Business & Investing > Industries & Professions > Nonprofit Organizations & Charities
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Customer Reviews

Most Helpful Customer Reviews

36 of 37 people found the following review helpful:

4.0 out of 5 stars It's Not About Egos and Logos, October 29, 2007

By	John W. Pearson "John Pearson Associates" (San Clemente, CA, USA) - See all my reviews (REAL NAME)

Amazon Verified Purchase

If you work with a nonprofit as a staff member, volunteer or board member, you already know that nonprofit management is not as easy as it looks. The authors of this book agree. They studied nonprofits, the third largest industry in the U.S., for four years and identified 12 "exemplary" organizations that share six similarities in best practices.

Habitat for Humanity, Teach for America, The Heritage Foundation, Share Our Strengths and eight other nonprofits made the list. This helpful study also dispels six myths about effective nonprofits. Example: not all organizations are perfectly managed, have brand-name awareness, or breakthrough new ideas. They don't wordsmith their mission statements, they live them. And--they're big on implementation and execution (my favorite.)

Read chapter one and you'll have the gist of the whole book, especially the six practices: 1) Advocate and serve, 2) Make markets work, 3) Inspire evangelists, 4) Nurture nonprofit networks, 5) Master the art of adaptation, and 6) Share leadership. The best nonprofits realize it's not about egos and logos.

The authors intentionally excluded religious organizations and churches from the study (a flaw, in my opinion since The Salvation Army and others have much to teach us). But you'll benefit from these new insights. Many nonprofits will especially appreciate learning how these exemplary organizations turn volunteers into evangelists.

21 of 22 people found the following review helpful:

5.0 out of 5 stars Twelve High-Impact "Starfish", January 30, 2008

By	Robert Morris (Dallas, Texas) - See all my reviews (TOP 50 REVIEWER)    (REAL NAME)

After completing five years of rigorous and extensive research on 1,435 "Fortune 500" companies during a 30-year period (1965-1995), Jim Collins and his associates selected only eleven that met their admittedly "very tough standards" for greatness. (Note: Collins also wrote Good to Great and the Social Sectors: A Monograph to Accompany Good to Great, published four years later.) Leslie Crutchfield and Heather McLeod Grant acknowledge that Collins' book was a "real inspiration to them" as they surveyed more than 2,000 CEOs of nonprofits before selecting only twelve for examination in their book, Forces for Good. As is true of several other outstanding business books, the work on this one was driven by a question: "What makes great nonprofits great?" What Crutchfield and McLeod learned is shared in this volume.

It is worth noting that, until recent years, most of the books and articles about nonprofits (at least those with which I am familiar) suggested that they had much to learn from exemplary for-profit organizations. It may have been Peter Drucker who first recognized that the business world could learn much of value from studying the best-managed nonprofits. He wrote an article published in Harvard Business Review in July of 1989, "What Business Can Learn from Nonprofits," that was later reprinted in Peter Drucker on the Profession of Management, in 1998. Drucker suggests that The Salvation Army is characteristic of the best nonprofit organizations, especially in terms of motivating knowledge workers and increasing their productivity. In successful nonprofit enterprises, "amateurs are being replaced with unpaid staff members, many of whom are managers and professionals in their for-pay jobs. They volunteer because they believe in the mission; they stay because they are given responsibility for meaningful tasks, held accountable for their performance and rewarded with training and the chance to take on more demanding assignments."

According to Crutchfield and Grant, high-impact nonprofits (i.e. those who have "created real social change...have come up with innovative solutions to social problems, and have spread these ideas nationally or internationally") demonstrate all or most of six practices:

1. They both advocate what is urgently needed and commit resources in response to that need

2. Are "pragmatic idealists" who combine social values with business "smarts" to "make markets work"

3. Build a community of evangelists as a powerful force for social change by communicating their mission, vision, and values as well as creating meaningful experiences

4. Adopt and maintain a network mind-set to share resources and empower other organizations

5. Constantly adapt and modify their tactics and initiatives while maintaining "the balance between stifling bureaucracy and unbridled creativity"

6. Support growth by developing high-impact leadership internally, widely distributing authority as well as responsibility among those involved in the given enterprise

Crutchfield and Grant devote a separate chapter to each of these six, then suggest in Chapter Nine how to put them in action. By now they have answered the original question. Great nonprofits are great because they are "working with and through others, as counterintuitive as that might seem. It's about leveraging every sector of society to become a force for good....[moreover] high-impact organizations bridge boundaries and work with others to achieve greater levels of change than they could accomplish alone."

What about all the other nonprofits? How can they make what Collins characterizes as a "leap" from being only mediocre or good to great? Stated another way, how can these other nonprofits also become effective agents of change and have high-impact? Those who lead them "need to bridge boundaries and understand how to influence without authority. They will need to see the larger system and their role in it - not just their own interests...[They must] be influential enough to convince the CEOs of global corporations to change their ways, and to make the business case, as well as the moral case, for doing so...Above all else, nonprofit leaders must learn how to share power an empower others - if they aren't already doing so." The six practices can help to guide and inform their efforts while leading the change initiatives that are needed. What to do and where to start? For specific and practical advice, please see Figures 9.1-9.6 inserted sequentially throughout pages 214-220. That advice is best revealed within the narrative so I shall say no more about it.

Because the nature of philanthropy is changing as donors seek more evidence of impact from their donations, even the high-impact nonprofits must make adjustments to sustain their effectiveness and thereby their appeal to benefactors. "Rather than just providing services or a basic charity, they're doing much more. In the process, they are redefining what it means to be an effective nonprofit." Keep in mind that in this context, Crutchfield and Grant are talking about the twelve exemplary nonprofits. Even they must complete the transition from the old paradigm to the new paradigm. (Please see Exhibit 9.8 on page 223.) "Non profits operate at the intersection of society's major sectors. The best of these organizations take advantage of their unique role and their unprecedented opportunity to create greater impact. To win at the social change game, it's not about being the biggest or the fastest or even the best-managed, nonprofit. The most powerful, influential, and strategic organizations [begin italics] transform others [end italics] to become forces for good."

The importance of adaptability cannot be exaggerated. At one point in their narrative, they refer to The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations in which Ori Brafman and Rod Beckstrom examine the impact of decentralized networks. "Spider organizations have rigid hierarchies, top-down leadership, and centralized decision-making" whereas "Starfish [organizations] are highly decentralized, relying on peer-to-peer relationships, widely distributed leadership, and collaborative communities united by shared values. Decapitate a spider and it will die; with the headless starfish, cut off an arm and it will regenerate into a new arm while the old arm grows into a new starfish. That is why Crutchfield and Grant view the starfish model as a perfect metaphor for nonprofits. Hence the title of this review.

Those who share my high regard for Leslie Crutchfield and Heather McLeod Grant's brilliant book are urged to check out the aforementioned Drucker article as well as Braufman and Beckstrom's book. Also, Drucker's Managing the Nonprofit Organization: Principles and Practices, Tom Ralser's ROI For Nonprofits: The New Key to Sustainability, a Dean Spitzer's Transforming Performance Measurement, and Enterprise Architecture As Strategy co-authored by Jeanne W. Ross, Peter Weill, and David Robertson.

17 of 18 people found the following review helpful:

5.0 out of 5 stars Just what the nonprofit sector needs!, October 27, 2007

By	S. Glikbarg (santa barbara, CA USA) - See all my reviews (REAL NAME)

I so often hear that the nonprofit sector needs to learn from the busines world. Although books like Built to Last and Good to Great offer insights, what the nonprofit sector really needed was a book that focused on our sector. Thanks to these authors, we now have that book. Their insight into what makes a great nonprofit great have already impacted how I think about organizations I work with -- and which organizations I want to support.

This is a must read for those who work in the nonprofit sector or for students interested in entering the field.