Essential Managers Manual (Hardcover)

by Robert Heller (Author), Tim Hindle (Author) "In today's fast-moving business world, organizations are constantly evolving, and the role of the manager is becoming ever more diverse..." (more)
Key Phrases: check your performance, corresponding evaluation, positive body language, Assessing Your Ability, Hard Liner, World Wide Web (more...)

Editorial Reviews

Amazon.com Review
Imagine you've finally snagged that long-awaited promotion to the ranks of management and you're suddenly faced with your first official presentation before the boss, first interview with a job applicant, first contact with a "demotivated" subordinate, or first truly critical decision. If there is no one you can comfortably turn to for assistance--a common problem today for many in this position--the Essential Manager's Manual, by consultants-communicators Robert Heller and Tim Hindle, could prove invaluable. This logically organized encyclopedia of leadership fundamentals concisely explains the basic actions required in these and other common corporate scenarios, making it a useful resource for information on business communications, time management, decision-making, and a broad array of personnel issues ranging from motivating a staff to realizing when they are suffering from stress. "Stress can be infectious, so you need to recognize it in others before it affects the people with whom they work (including you). There are many ways of reacting to stress; learn to notice common warning signs so that you have time to decide how to react," begins this representative section, before going on to offer specifics on spotting and mitigating its potential impact. --Howard Rothman

From Booklist
DK's imprints include a number of illustrated reference works on topics ranging from alternative medicine to rock stars, but this is its first business title. Heller is the prolific author of numerous business books, including The Leadership Imperative (1995) and The Naked Manager (1985). He is also the founding editor of Management Today, one of Britain's leading business magazines. Hindle has been the chief contributor to the Field Guide Business Glossary series, a joint effort between Economist Books Ltd. and Harvard Business School Press. Heller and Hindle focus on time management, decision making, and communication, but subjects also include successful delegation, interviewing, stress reduction, and managing change. This sturdy manual is well organized and well written, and it has an excellent index. It is also filled with attractive, colorful illustrations, photographs, and charts, which not only enliven it but also distinguish it from similar guides. David Rouse

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Product Details

• Hardcover: 864 pages
• Publisher: DK ADULT; 1 edition (November 9, 1998)
• Language: English
• ISBN-10: 0789435195
• ISBN-13: 978-0789435194
• Product Dimensions: 8.6 x 6.3 x 2.2 inches
• Shipping Weight: 4.2 pounds (View shipping rates and policies)
• Average Customer Review: 3.9 out of 5 stars See all reviews (15 customer reviews)
• Amazon.com Sales Rank: #178,362 in Books (See Bestsellers in Books)

• This item is part of The DK Essential Managers Series.

Customer Reviews

Most Helpful Customer Reviews

15 of 15 people found the following review helpful:

5.0 out of 5 stars A necessary reference for any Manager or Supervisor, March 16, 2000

By A Customer

This book covers most aspects of management and supervision. Even experienced leaders have weak areas and this book does a good job of helping you improve your overall management skills. For less experienced personnel, it provides a comprehensive look at eleven different management skill areas that are essential to good management.

There may be better treatises on the individual subjects, but I've not found a better manual that covers this broad spectrum of management skills.

The book layout is perfect for either quick scanning or in depth reading.

8 of 8 people found the following review helpful:

5.0 out of 5 stars A Great Book, January 11, 2000

By	William Weller "[e-mail]" (San Jose, CA) - See all my reviews

This book is an excellent choice for both the novice and experienced manager or supervisor. This large volume (864 pages) covers a broad range of topics that will help the seasoned manager refresh his or her memory and provide the beginner with a well-rounded set of skills. It is a well-written book which contains numerous color illustrations and graphics. It is, also an easy and enjoyable read and one of the best books that I have read on this subject. One of the most useful features of the book its organization. It is written in short sections so it that the chapters can be read as used as needed. The chapters are concise and could be used for a short training classes on a variety of topics.

7 of 7 people found the following review helpful:

4.0 out of 5 stars A book that should be on every managers bookshelf, March 30, 1999

By A Customer

If you are a manager and you want a desk reference that you can turn to, whenever you have a problem or a tricky situation or if you want to polish and fine tune your managerial skills to become a more effective and efficient person then this book is for you. This book deals with most of the managerial functions and activities from communication, time management, decision making, delegation, motivation, team management, meeting management, presentations, negotiation, interviewing, change management and stress management. The book contains a lot of practical tips and self-assessment test that is quite useful. One gets a feeling of achievement while reading the book and doing the exercises. The figures, boxes, layout of the various items make reading a real luxury.

Written is the an easy to read style and presented in the wonderful way only Dorling Kindersley can do, this book is a treat to the eyes and the mind. It is rich in content and is presented in an exquisite manner. It is a book that every book lover will love to have. It is a book that every manager will love to read. It is a book that should be on every manager's bookshelf.

Copyright © 1999, Pegasus Book Club