MCDST 70-271 &70-272 Exam Cram 2 Bundle (Supporting Users and Troubleshooting a Windows Xp Operating System) (Paperback)

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Editorial Reviews

Product Description

Are you studying for the 70-271 or 70-272 Microsoft Certified Desktop Support Technician (MCDST) certification exams and need a little extra help? This Exam Cram 2 bundle features study guides on supporting users, troubleshooting a Windows XP operating system and troubleshooting desktop applications on a Windows XP operating system. Both books focus on exactly what you need to know to pass the exams and are ideal supplements to classes and other training materials. Already know Windows XP and simply need to practice before the exams? This Exam Cram 2 bundle will also work for you. Over 400 practice questions with detailed answer keys are included on a CD-ROM. “Cram Sheet” tear cards are also included for last-minute reviews of key facts. These study guides are perfect for the soon-to-be certified or for the already-certified who need a solid reference book.

About the Author

Dan Balter (MCDST, MCSE), Chief Technology Officer for InfoTechnology Partners, Inc., has co-authored several books, including the best-selling MCSE 70-270 Exam Cram 2.

Philip Wiest (MCDST, MCSE) is a nationally known technical trainer who has presented 2500 Cisco and Microsoft seminars and workshops throughout the world.

Felicia Buckingham (MCDST, MOS Master), an independent contractor who has contributed to several Microsoft Office books, specializes in Microsoft Office training and consulting.

Diana Huggins (MCDST, MCSE) is a veteran IT trainer and has authored several certification books.

Ed Tittel, Series Editor of the Training Guide series and the Exam Cram 2 series, has contributed to more than 100 books on various aspects of computing, including more than 50 titles on various IT certifications. He is also the originator of the Exam Cram series.

Product Details

• Paperback: 778 pages
• Publisher: Que (August 2, 2004)
• Language: English
• ISBN-10: 0789731568
• ISBN-13: 978-0789731562
• Product Dimensions: 9.1 x 6.1 x 2 inches
• Shipping Weight: 2.7 pounds (View shipping rates and policies)
• Average Customer Review: 3.7 out of 5 stars See all reviews (11 customer reviews)
• Amazon.com Sales Rank: #429,774 in Books (See Bestsellers in Books)

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  #26 in	Books > Computers & Internet > Microsoft > Desktop Publishing
  #35 in	Books > Computers & Internet > Microsoft > Applications > Office XP
  #37 in	Books > Computers & Internet > Programming > APIs & Operating Environments > Operating Systems Theory

Customer Reviews

Most Helpful Customer Reviews

20 of 20 people found the following review helpful:

4.0 out of 5 stars Good work for hte new exams., September 21, 2004

By	Michael J Woznicki "Michael J Woznicki" (Holland, MA USA) - See all my reviews (TOP 100 REVIEWER)    (REAL NAME)

Microsoft's release of the MCDST Certification has you taking 2 exams, 70-271 and 70-272.What you need is something to use as a final study tool and this set is just the right answer. What you have here is a fairly complete breakdown of the exam objective condensed for easy reading.

No technical manual is usually fun to read since the material is technical, however these 2 books are easy to follow and the reading level is set for the experience technician. Understand that manual(s) is a scaled down finer points set of text, and you will need other resources in order to pass the exam.

The 70-271 book was a little more informative and I found it had information that lapped over to the other exam. As with other EC2 manuals, there is the Cram sheet in front and the cd in the back. This set uses the Measure UP test engine, which could use a few updates and more questions as well as a way to up[date on the web.

Fixing the test engine is a minor draw back and this book should help in the final prep. Overall well put together and researched

9 of 9 people found the following review helpful:

1.0 out of 5 stars Outdated OLD material, stay away!!!, January 21, 2008

By	R. Magiera - See all my reviews (REAL NAME)

I bought this book based on the other customer reviews, unfortunately I was very disappointed. This book was written/published before SP2 came out, which makes a BIG difference in the material covered on the exam. Dont get me wrong, this does have plenty of good material, but this is NOT a good sole study guide, this is more of a backup. My advice, save the $40 and go with a different set of books.

2 of 2 people found the following review helpful:

4.0 out of 5 stars Useful, but the 272 CD is full of errors, January 29, 2008

By	Maschio Guido (Varese, ITALY) - See all my reviews (REAL NAME)

I recently passed both 271 and 272 tests.

The main source for my training (beside years of experience in the field) were the Microsoft self paced training books
MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users andTroubleshooting a Microsoft(r) Windows(r) XP Operating System, Second
MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users andTroubleshooting Desktop Applications on Microsoft(r) Windows(r) XP, Second Edition

This Exam Cram 2 books were useful, too. Beside that, on the contrary to Microsoft heavy hardcover books, they are little and soft and if needed you can easily take them with you on the workplace as a reference book.

Only one regret: the test CDs aren't so good.

Their tests are only 50 questions long (and the questions are always the same) and the 272 CD is full of errors (a lot of answers are counted as wrong even if you answered right).