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Rude Awakenings : Overcoming the Civility Crisis in the Workplace (Hardcover)

by Giovinella Gonthier (Author), Kevin Morrissey (Author) "You get into your car on a dark, cold, blustery winter morning for the long commute to work..." (more)
Key Phrases: civility program, civility training, civility message, United States, Civility Associates, Giovinella Gonthier (more...)
4.0 out of 5 stars  (2 customer reviews)

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Editorial Reviews

From Publishers Weekly
While bad manners aren't often cited as a workplace "failure," they do affect productivity and service at the office. Rude Awakenings: Overcoming the Civility Crisis in the Workplace addresses impolite business behavior, such as interrupting others, setting impossible deadlines, sending crabby e-mails and bullying co-workers. Author Giovinella Gonthier, a former ambassador, offers suggestions for various situations, from conferences and meetings to restrooms and copy machine areas. Although the likely audience for her book is managers who have to deal with impoliteness (will ill-mannered employees really pick this book up?), the tips are valuable for anyone working in an office environment.
Copyright 2002 Cahners Business Information, Inc.

USA Today, 6/09/02
"Gonthier presents her case in a well-written, humanistic manner ... gives even the best-behaved workers something to think about." -USA Today

See all Editorial Reviews

Product Details

  • Hardcover: 256 pages
  • Publisher: Kaplan Business; 1 edition (March 8, 2002)
  • Language: English
  • ISBN-10: 079315197X
  • ISBN-13: 978-0793151974
  • Product Dimensions: 9 x 6.1 x 0.9 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  (2 customer reviews)
  • Amazon.com Sales Rank: #69,716 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)