Secrets of Successful Telephone Selling: How to Generate More Leads, Sales, Repeat Business, and Referrals by Phone (Paperback)

by Robert W. Bly (Author) "I rent space in an office building occupied primarily by small businesses..." (more)
Key Phrases: telephone sellers, telephone selling, telephone sales calls, Bill Bishop, Yellow Pages, Michael Jones (more...)

Editorial Reviews

Product Description
Today the telephone can supplement-in some cases even replace-traditional means of marketing and selling. This guide shows how to generate more leads, sales, repeat business, and referrals by phone and will be welcomed by small- and medium-sized businesses as well as by professional telemarketers and sales representatives.

Product Details

• Paperback: 240 pages
• Publisher: Holt Paperbacks; 1st edition (June 15, 1997)
• Language: English
• ISBN-10: 0805040986
• ISBN-13: 978-0805040982
• Product Dimensions: 8 x 5.5 x 0.8 inches
• Shipping Weight: 6.4 ounces (View shipping rates and policies)
• Average Customer Review: 2.8 out of 5 stars See all reviews (6 customer reviews)
• Amazon.com Sales Rank: #283,833 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

47 of 52 people found the following review helpful:

5.0 out of 5 stars The Best Book Out There For Anyone Selling Over The Phone!, January 10, 1999

By A Customer

For someone just starting out in the sales business or someone that has been doing it for years, this book will be considered your bible. It gives you over 200 pages of pure useful information that you can put to test immediately. If you want to learn cold calling, scripts, techniques or just where to start, then this book is guaranteed to give you all the information you need and then some! Try it and see for yourself. No telephone salesman should be on the phone without first checking out this book. IT'S GREAT!

20 of 21 people found the following review helpful:

3.0 out of 5 stars Buy all books from Robert Bly... except this one, July 12, 2001

By	John C. Dunbar (Sugar Land, TX United States) - See all my reviews (REAL NAME)

Bly is a GREAT author and consultant on: direct mail, copywriting, writing in general, selling services and consulting services, business-to-business marketing. This book reflects what a marketing oriented copywriter might say about a field he's not intimately experienced with.

This book is appropriate for someone in the consulting area that is just beginning telephone sales. For someone who is already doing it, or has a small library of books in this area... you might be disappointed.

However, BUY ALL THE OTHER BOOKS BY BLY... and I'm serious. He is a great author on marketing and copywriting. Some of his other works are real gems (like the ones on business-to-business and direct marketing). I get the feeling that he wrote this book to flesh out his line of marketing books, and that has weakened it.

The better books in telephone selling are done by people who do it day in and day out. I bought all the materials from Bill Good, and also from Art Sobsczack (sp?) who has a newsletter is especially good for professionals. The kind of person who writes this kind of book needs to be a SALESMAN first, and a marketer second because most of the problems deal with tactical issues. Selling with paper (direct mail) is a different kettle of fish than figuring out what to say the gatekeeper.

John Dunbar

12 of 12 people found the following review helpful:

2.0 out of 5 stars Too Basic, April 21, 2003

By	"pyankcatt" (Menasha, WI, USA) - See all my reviews

Not a bad book, but too basic for anyone but a real beginner in telephone selling. Contains a few pieces of good information, but not worth spending money on this book for the small return on investment. Get it from the library if you must read it. Spend money on books for your library that you'll refer to again and again such as Successful Cold Calling by Lee Boran, High Probability Selling by Jacques Werth, and I'd Rather Have a Root Canal Than Do Cold Calling by Shawn Greene.