Review
Michael J. Albers book, Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information, could not have come along at a better time. Communication of Complex Information introduces a much-needed theoretical foundation and cohesive approach that should inform the ways in which information designers address the complex challenges presented by online systems. ... Communication of Complex Information is meticulously researched and highly interdisciplinary, including material from a variety of disciplines. ... Albers theoretical model is a significant and important contribution to technical communication research and literature that is, with our experience of online environments, moving away from static document models and metaphors to highly dynamic, complex information systems.
—IEEE Transactions of Professional Communication
The examples in the book are one of its strengths. Communication of Complex Information offers a comprehensive treatment that yields a complete picture of the major concerns and an understanding that will allow them to apply Albers ideas to their own projects.
—Technical Communication
Product Description
This book develops a foundation for analysis and design of the approaches to providing complex information in real-world situations. Author Michael Albers takes the view that the content of the information system is the most important component. As such, this volume presents the analysis that needs to be done before the interface is designed and before content is created. It strives to provide clear understanding of how the user thinks and what the user needs, so interface operation, content, and presentation can maximize their respective potentials in communicating with a user.
This volume is intended for technical communicators, human-computer interaction designers, and information designers. It will also be useful for system designers and researchers, and those studying adaptive hypertext and related topics.
