Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement (Paperback)

~ (Author) "How to create a culture that thinks and operates in terms of complete customer satisfaction..." (more)
Key Phrases: operational statement, continuous improvement projects, continuous improvement model, Six Sigma, Six Sic, New York (more...)

Editorial Reviews

Review

A book that explains how to leverage Six Sigma's power and does so in a simple straightforward and practical way. -- Kentucky Manufacturer and Contractor, Lexington, KY

Product Description

Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture.

Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six Sigma:

* Focus on customer satisfaction * Use of data and systems * Setting improvement goals * Team approach * Employee involvement * Defining roles * Personal growth

Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective.

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Product Details

• Paperback: 224 pages
• Publisher: AMACOM (April 21, 2003)
• Language: English
• ISBN-10: 0814471846
• ISBN-13: 978-0814471845
• Product Dimensions: 9 x 6.1 x 0.6 inches
• Shipping Weight: 11 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon.com Sales Rank: #356,510 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars It worked for me!, June 13, 2003

By	Gordon Fox (Gilbert, AZ United States) - See all my reviews

I have to admit I ordered the book blindly--not quite sure what I was going to learn. Every one of my peers talked about Six-Sigma projects but no one had any concrete examples - all talk no action. I was pleasantly surprised at the common sense approach in the book and the examples Mr. Larson used were perfect for me. I was very impressed with his logical organization of this material. I wish he published a workbook.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Six Sigma in simple terms, November 29, 2003

By	B. Ballah (Scottsdale, AZ United States) - See all my reviews (REAL NAME)

Mr. Larson does an excellent job of simplifying much of what Six Sigma is about. His knowledge from working with Six Sigma shows and helps the reader understand the concepts involved. I have studied Six Sigma for some time so I don't know if this would be an easy read for everybody, but I found it to be so.