Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance (Hardcover)

~ (Author) "In meeting with and consulting for numerous companies both very large and very small, the trend is unmistakable-whether executives use the term "quick hits," "leverage..." (more)
Key Phrases: knowledge flow grid, surgical strike action, redesign game, Round One, Round Two, Six Sigma (more...)

Editorial Reviews

Product Description

Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it's re-engineering, Six Sigma, TQM, or any number of other techniques, the problem is that it's usually such a huge undertaking that it's more work than it's worth. Kelvin F. Cross proposes that results can be achieved much more easily by going in and performing "surgical strikes" on specific areas that need improvement, without turning the entire thing into a "science project." And now his method is available for anyone seeking to streamline process structures.

Using case studies from companies including AT&T, GE, and Weight Watchers International to illustrate the remarkable results that can be achieved, Quick Hits sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each type of problem. By showing how to determine which approach to use for any given situation, the book gives readers an arsenal of tactical and judicious methods designed to be low risk, low cost, and very effective.

Book Description

"Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it’s re-engineering, Six Sigma, TQM, or any number of other techniques, the problem is that it’s usually such a huge undertaking that it’s more work than it’s worth. Kelvin F. Cross proposes that results can be achieved much more easily by going in and performing ""surgical strikes"" on specific areas that need improvement, without turning the entire thing into a ""science project."" And now his method is available for anyone seeking to streamline process structures.

Using case studies from companies including AT&T, GE, and Weight Watchers International to illustrate the remarkable results that can be achieved, Quick Hits sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each type of problem. By showing how to determine which approach to use for any given situation, the book gives readers an arsenal of tactical and judicious methods designed to be low risk, low cost, and very effective."

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Product Details

• Hardcover: 256 pages
• Publisher: AMACOM (September 29, 2003)
• Language: English
• ISBN-10: 0814472060
• ISBN-13: 978-0814472064
• Product Dimensions: 9.1 x 6.2 x 1.1 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon.com Sales Rank: #716,267 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars One of the best books in the BPM space, February 28, 2006

By	Pradeep Henry - See all my reviews (REAL NAME)

I have read over half a dozen business process related books, but found Quick Hits to be one of the most practically helpful. This book does not cover IT's BPI role in detail ... perhaps because we already have a lot of literature on the topic. Otherwise, Quick Hits has lots of realworld examples from the author's corporate experience. The writing style is jargon-free and friendly. In my opinion, the ROI from Quick Hits should be pretty high!