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by Lori Bocklund
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by Brad Cleveland
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by Garry Schultz
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by Dan Coen
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by R‚al Bergevin
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Call Center Magazine: "...a book that makes a powerful argument for turning your call center into the kind of corporate asset that executives only dream about."
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66% buy the item featured on this page: The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation $18.45 |
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11% buy Call Centers For Dummies (For Dummies (Computer/Tech)) $16.49 |
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10% buy Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition) $26.37 |
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7% buy The Executive Guide to Call Center Metrics $23.07 |
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