|
Frequently Bought Together
Customers Who Bought This Item Also Bought
Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Chip R. Bell |
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates |
by Kristin Anderson
|
Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke |
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation by Lisa Ford |
Editorial Reviews
Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.
Book Description
"Ron Zemke shook up the service industry with his two best-selling books on delivering and managing ""knock your socks off service."" Now he's doing it again with Sustaining Knock Your Socks Off Service telling how companies can successfully hang on to the efforts they started in the gold rush toward service quality.
Zemke and co-author Tom Connellan set up an easy-to-grasp framework of what it takes to sustain quality initiatives, describe exactly what techniques are needed to make them a reality, and supply vivid examples of the techniques in action. They offer powerful strategies while tackling issues such as:
* Why so many service initiatives fizzle out -- and how to make them permanent
* Why roller-coaster performance develops and how to cure it
* How to shorten dramatically the learning curve for service quality behavior
* How to make continuous improvement a permanent part of corporate culture"
See all Editorial Reviews
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
"Quitting smoking is easy," said Mark Twain. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
very best measures, symbolic awards, core promise, motivational feedback, knock your socks, airline managers, service behaviors, developmental feedback, informational feedback Key Phrases - Capitalized Phrases (CAPs): (learn more)
Knock Your Socks Off Service, Moments of Truth, Federal Express, Stew Leonard, Taco Bell, Hawthorne Effect, Dollars Economic Non-Dollars Reward, Value Under Immediately Reusable Cost, Importance Matrix, The High Cost of Losing Customers New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
- Thriving on Chaos: Handbook for a Management Revolution by T Y PETERS on page 123
- Moments of Truth by Jan Carlzon on page 8
- Thriving on Chaos by Tom Peters on page 123
- Customers as Partners - Building Relationships That Last by Chip R Bell on page 189, and Back Matter
- Customers As Partners: Building Relationships That Last by Chip R. Bell on page 189, and Back Matter
- Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke in Back Matter
- Reflections on Leadership: How Robert K. Greenleaf's Theory of Servant-Leadership Influenced Today's Top Management Thinkers by Larry C. Spears in Back Matter
- Service Magic: The Art of Amazing Your Customers by Chip Bell in Back Matter
See all 16 books citing this book
What Do Customers Ultimately Buy After Viewing This Item?
 |
42% buy the item featured on this page: Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)$14.00 |
 |
18% buy Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)$12.89 |
 |
17% buy Coaching Knock Your Socks Off Service $12.89 |
 |
16% buy Managing Knock Your Socks Off Service (Knock Your Socks Off Series) $13.46 |
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Sell a Digital Version of This Book in the Kindle Store
Customer Reviews
There are no customer reviews yet. Create your own review
| |||
Video reviews
|
 |
Customer Discussions
Beta (What's this?)|
This product's forum
(0 discussions)
Ask questions, Share opinions, Gain insight
Active discussions in related forums
|
||||||||||||||||||||||
Product Information from the Amapedia Community
Beta (What's this?)Be the first person to add an article about this item at Amapedia.com.
› See featured Amapedia.com articles
So You'd Like to...
Look for Similar Items by Category
|
Your Recent History
(What's this?)|
You have no recently viewed items or searches.
After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in. Look to the right column to find helpful suggestions for your shopping session. |
Continue shopping: Top Sellers
| ||||
| ||
| ||
| ||
| ||
| ||
